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Tech Stack
Tools & technologiesAzureJavaJavaScriptTypeScript
About the role
Key responsibilities & impact- Own customer issues end to end across the support portal and direct channels — triage, reproduce, resolve, communicate.
- Read and debug **JavaScript, TypeScript, and Java** well enough to localize bugs and brief Engineering precisely.
- Run real investigations — logs, network traces, app state — not just runbook-following.
- Use **AI tooling daily** for triage, log analysis, draft replies, knowledge base authoring. We expect you to push the frontier here, not wait for it.
- Be the structured voice of the customer inside the building — pattern-spot recurring issues, file the right tickets, kill them at the root with Product/Engineering.
- Author and maintain internal and customer-facing knowledge base content that scales the team beyond yourself.
- Escalate without losing ownership — the customer hears from you, not from a chain of handoffs.
Requirements
What you’ll need- **1–3 years in Technical / Application / SaaS Support** — you've debugged real production issues, not just routed tickets.
- You read JS/TS comfortably and Java well enough to follow a stack trace. Source code doesn't scare you.
- Strong analytical reflex — *"what is the system actually doing right now"* is your default question.
- **AI tools are already in your workflow**, not a curiosity. You'd be annoyed if they weren't.
- **Commitment, accountability, flexibility** — outcomes over hours. You own the resolution, even when it spans three teams.
- Customer-first communication — fluent English; German or Spanish a strong plus.
- Familiarity with Jira Service Management, Freshdesk, Azure DevOps or similar — nice to have, not required.
Benefits
Comp & perks- - A purpose-driven mission with and for global industry pioneers tackling complex challenges.
- - Room for creativity through collaborative teamwork and an open communication culture.
- - Flexible hybrid work model supporting both productivity and team collaboration.
- - Opportunities for professional and personal growth in an international environment.
- - Team events and knowledge-sharing sessions
- - Inspiring workspaces in Madrid and beyond.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaScriptTypeScriptJavalog analysisbug localizationknowledge base authoringtriagedebuggingproduction issue resolutionAI tooling
Soft Skills
analytical thinkingcommitmentaccountabilityflexibilitycustomer-first communication