FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Associate, Self-Service
OsanoCustomer Support Associate helping Osano enhance self-service resources and customer experience. Collaborating with the Customer Experience team to drive customer success and product adoption.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support and success capabilities, with a focus on onboarding, proactive outreach, and effective communication. Proficient in monitoring Product-Led Growth metrics and improving customer education through organized resources and documentation.
Highest-signal resume keywords
Customer Support ExperienceStrong Written Communication SkillsAttention to DetailOrganizational SkillsSaaS Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Verbal Communication SkillsCustomer-First MindsetAbility to Work Independently
Tools & Technologies
Self-Service ResourcesCustomer Communication Tools
Industry Keywords
Customer SuccessTechnical SupportProduct-Led GrowthOnboardingCustomer Experience
About the role
Key responsibilities & impact- Assist in supporting self-service customers by performing proactive outreach, answering common product and account questions and providing guidance throughout onboarding.
- Escalate complex customer issues and surface expansion opportunities to the appropriate Customer Experience team members.
- Help ensure customers have a positive, efficient, and successful onboarding and support experience.
- Help organize and maintain self-service resources so they are easy for customers to find and use.
- Track common customer questions, onboarding challenges, and recurring themes, sharing insights with the Customer Experience team to improve the customer journey.
- Monitor key Product-Led Growth (PLG) metrics, including new self-service signups, customer outreach, response rates, activation, implementation progress, and go-live success.
- Share observations with the Customer Experience team to help improve customer education and self-service resources.
- Identify and surface upgrade opportunities to the Customer Experience team.
- Assist with simple reporting related to customer inquiries and self-service usage.
- Assist with customer communications.
- Help build and maintain internal documentation and process guides.
- Support day-to-day operational tasks within the Customer Experience team.
Requirements
What you’ll need- 1–2 years of experience in customer support, customer success, technical support, SaaS support, or a related customer-facing role.
- Strong written and verbal communication skills.
- Excellent attention to detail and organizational skills.
- Customer-first mindset with a desire to help others succeed.
- Comfortable learning new software and technology.
- Ability to work independently while asking questions and seeking feedback.
Benefits
Comp & perks- Competitive salary
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities