Osaic

Consultant

• Responsible for the internal wealth management sales effort for a specific region.
• Partner with the dedicated Regional Consultant in promoting the adoption and use of the firm’s Wealth Management Platform (WMP).
• Field platform related inquiries through the internal sales call queue.
• Convert inquiries into sales opportunities.
• Execute a proactive lead generation strategy and conduct data analysis to identify sales opportunities in their region.
• Consult advisors on the structure of their advisory businesses, adoption of the right programs for optimal productivity and efficiency.
• Educate and develop advisors to evolve and grow their businesses.
• Participate in call campaigns to highlight benefits of WMP, new enhancements.

Internal Advisory Consultant

Human Resources

• Analyze readership and engagement data across internal channels
• Support communication tests and pilot experiments
• Create concise insight summaries and visuals

Human Resources Intern, Employee Communications Insights, Readership Optimization

• Analyze engagement surveys, feedback, and participation data
• Identify trends and themes and summarize key insights
• Support dashboards, reports, and insight briefs

Human Resources Intern – Employee Engagement Analytics, Insights

• Interview employees and write engaging stories and spotlights
• Adapt stories for multiple channels and audiences
• Track story progress and basic engagement metrics

Human Resources Intern, Employee Storytelling

Customer Support

• Answer inbound calls from financial professionals in a courteous, professional, and timely manner
• Respond to questions regarding accounts, products, services, and procedures
• Research and resolve issues efficiently, escalating complex matters as needed
• Document all interactions accurately in internal systems
• Review, verify, and process service forms and requests
• Communicate with financial professionals regarding missing information or required corrections
• Maintain accuracy and attention to detail in all customer interactions and transactions
• Work closely with internal teams to resolve inquiries and improve service delivery

Advisor Support Representative

Support Engineer

• Provide support to both internal and external clients on the implementation and usage of WMP
• Act as a troubleshooter for investment advisory platform issues
• Work with other departments (Marketing, IT, Operations, etc.) to obtain information or troubleshoot system issues
• Keep financial professionals and home office stakeholders informed of potential issues and resolution
• Effectively prioritize issues based on severity and business priority
• Collaborate with 3rd party vendors and strategists regarding production-related issues
• Report, track, and escalate as needed while working through resolution internally and to external related vendors
• Work with Envestnet to test and understand their ongoing annual releases
• Provide release notes and training to all key stakeholders within the firm
• Identify opportunities for improvement of formal training resources

Production Support Analyst

Financial Planning and Analysis

• Support the day-to-day administration of our client- and advisor-facing personal financial planning billing, invoicing, and payment platform (AdvicePay).
• Provide front-line user support, troubleshoot and solve daily issues, support adoption, coordinate with internal teams and external vendors, and meet with advisors and/or staff to answer questions.
• Ensure a smooth, compliant, and positive experience for both financial advisors and clients.
• Monitor and maintain accurate records of platform user licenses to ensure appropriate access control and ongoing compliance.
• Collect, manage feedback and help assess if it is a platform issue, training opportunity or platform enhancement.
• Assist with the delivery of timely, clear field communications and training materials.
• Maintain a strong understanding of Osaic specific platform settings and assist in updating DocuSign templates to reflect enhancements, form changes, or disclosure updates.
• Evaluate new platform features and enhancements to improve usability and experience for end clients, financial advisors, and internal stakeholders.
• Support regular reporting on platform adoption, usage trends, and operational metrics to inform leadership and support decision-making.

Consultant, Financial Planning

Manager

• Lead cross-functional integration planning and execution across finance, accounting, operations, HR, IT, and business units.
• Manage integration timelines, deliverables, risks, and communications.
• Assess current-state processes and design efficient future-state workflows aligned with company standards.
• Coordinate financial system migrations, data mapping, chart-of-accounts alignment, and ERP integrations.
• Partner with Accounting and Finance leadership on policies, controls, and reporting harmonization.
• Provide project updates, dashboards, and executive-level reporting.
• Identify gaps, develop mitigation strategies, and ensure readiness for cutover activities.
• Support cultural and operational onboarding for acquired teams.
• Oversee post-integration stabilization and continuous improvement initiatives.
• Ensure compliance with internal controls, audit requirements, and regulatory standards.

Integration Manager

Security Analyst

• Independently executing advanced incident triage, threat analysis, and technical investigations
• Performing advanced incident triage, validating complex alerts and prioritizing events based on risk to financial professionals
• Conducting intermediate threat analysis, including identifying attacker behavior
• Supporting Osaic Financial Professionals regarding suspicious activity, compromised accounts, secure configurations
• Demonstrating proficiency with Osaic’s security tools, including SIEM, EDR, identity security
• Ensuring all investigative actions align with Osaic policies, FINRA/SEC regulations
• Work closely with IT, Compliance, Identity & Access Management, and cybersecurity teams to coordinate responses

Security Analyst II

• supports Osaic’s, advisor facing cybersecurity operations.
• monitor security-related security events.
• triage potential incidents and respond to confirmed incidents, as necessary.
• participate in root cause analysis and assist advisors with implementing preventative measures.
• assist with incident investigations to determine root cause and extent of compromise.
• assist advisor, and/or their MSP/MSSP, with containment efforts to reduce the impact of security breaches.
• work advisor, and/or their MSP/MSSP, to recover impacted systems and verify their integrity after incidents.
• update incident response playbooks and processes.
• create comprehensive incident reports for internal review and audits.

Security Analyst I

Application Engineer

• Provide technology leadership for Osaic’s Software Engineering organization
• Oversee application design, development, and maintenance using Scaled Agile practices
• Lead team to deliver strategic software engineering initiatives
• Oversee system design, development, deployment, and maintenance of core advisor facing applications
• Leads multiple teams within and outside the US
• Collaborate with peers in Product, Technology, Compliance and Operations to provide best in class software design and delivery
• Able to be hands-on to diagnose issues, identify opportunities for improvement, and perform detailed code reviews
• Leads Scaled Agile engineering practices across teams
• Active participant and key point of contact in Agile ceremonies
• Creates Software Architecture documentation and adheres to Enterprise Standards
• Coordinate resources and activities to achieve maximum productivity
• Mentors and guides team members on technical strategy and implementation
• Manage consultants and vendors to ensure adherence to plans and contractual commitments
• Ensure appropriate resources and system quality to maintain published service levels and production system availability
• Demonstrate proactive problem resolution abilities, demonstrate the ability to be a problem solver
• Identify risks and provide appropriate processes and procedures to mitigate those risks

Senior Manager – Application Engineering

Operations

• Assist our advisors, their clients, and other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP), through phone support.
• Collaborate with other functions across all aspects and stages of our processes to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic.
• Support our products, platforms and processes to respond to our customer’s stated and unstated needs.

IA Operations Specialist

• Lead Osaic’s enterprise financial planning processes including annual budgeting, quarterly forecasting, long‑range planning, and scenario modeling
• Serve as the primary financial strategist partnering with the CFO and Executive Leadership Team to drive performance optimization, cost discipline, and capital allocation decisions
• Oversee monthly and quarterly enterprise financial reporting, providing meaningful insights, variance analyses, and recommendations to executive leadership and the Board
• Lead a high-performing FP&A organization, building capabilities, developing talent, and ensuring strong analytical rigor across the team

VP, Financial Planning, Analysis

Client Services Representative

• Engage directly with customers – over 11,000 Financial Professionals
• Help grow and support their firms
• Work closely with team members in operational and transactional activities
• Perform a variety of administrative and sales support activities
• Act as a liaison between investment executive and clearing firm, fund company, and carrier
• Maintain electronic client files and documentation on web-based software
• Provide highest level of service and responsiveness to customers
• Ensure client satisfaction continues to be a distinguishing selling point

Client Service Representative

Compliance

• Document and resolve customer complaints in a timely manner, ensuring compliance with Firm policy and industry regulations.
• Collaborate with Compliance, Supervision, Legal, Operations and other internal teams to ensure proper handling of customer complaints.
• Partner with advisors and supervisors to gather information and maintain accurate records of complaints, investigations, and resolutions.
• Communicate with customers to gather additional information to ensure matters are handled in an objective and fair manner.
• Escalate significant issues to senior management and coordinate referrals to appropriate departments.
• Complete all required filings in accordance with regulatory rules (i.e. 4530(d) and U4/U5 amendment filings) within established timeframes.
• Present findings clearly and confidently, including in formal settings such as arbitration hearings, as needed.
• Perform other duties as assigned