Virtual Medical Assistant – Telehealth

OSA Outsourcing Advantage

Virtual Medical Assistant role with Outsourcing Staffing Advantage focusing on telehealth processes. Engaging with patients by collecting and documenting their medical history and facilitating consultations with physicians.

Posted 7/31/2026full-timeSantiago de los Caballeros • 🇩🇴 Dominican RepublicMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong medical knowledge and proficiency in U.S. medical terminology, diagnoses, and common medications, while ensuring accurate documentation and patient communication throughout the telehealth intake process.

Highest-signal resume keywords

Registered Nurse (RN) BackgroundU.S. Medical Terminology KnowledgeElectronic Medical Records (EMR/EHR) ExperienceAttention to DetailBilingual Communication Skills (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Intake DocumentationMedical History ReviewMedical Terminology ProficiencyMedication KnowledgeAnatomy Knowledge

Soft Skills

Compassionate CommunicationOrganizational SkillsCritical ThinkingInterpersonal SkillsProfessionalism

Tools & Technologies

Medical Documentation SystemElectronic Medical Records (EMR)Electronic Health Records (EHR)

Industry Keywords

Patient-Centered ApproachHealthcare ComplianceConfidentiality StandardsTelehealthU.S. Healthcare Practices

About the role

Key responsibilities & impact

Serve as the first point of contact for patients during the telehealth intake process.
Collect and accurately document patient demographics, medical history, previous surgeries, current diagnoses, allergies, and medication lists.
Review patient information for completeness and accuracy before the consultation.
Demonstrate a strong understanding of medical terminology, diagnoses, and common medications. For example, if a patient reports a specific diagnosis, the Virtual Medical Assistant should be familiar with the medications commonly associated with that condition.
Enter all patient information into the medical documentation system with a high level of accuracy.
Prepare and organize patient records before connecting patients with the physician.
Coordinate the transition of patients to the physician for their virtual consultation.
Maintain detailed and confidential medical documentation while complying with privacy standards.
Communicate professionally and compassionately with patients throughout the intake process.
Stay up to date with U.S. healthcare terminology, medical practices, and documentation standards.

Requirements

What you’ll need

Background as Registered Nurses (RN), Licensed Practical Nurses (LPN), medical students, physicians in training, or other healthcare professionals with strong medical knowledge.
Strong knowledge of U.S. medical terminology, diagnoses, anatomy, and common medications.
Ability to recognize common treatments and medications associated with different medical conditions.
Experience reviewing and documenting patient medical histories is highly preferred.
Excellent analytical, organizational, and critical thinking skills.
Exceptional attention to detail and documentation accuracy.
Compassionate and patient-centered approach.
Ability to work independently while managing multiple patient intakes efficiently.
Experience using Electronic Medical Records (EMR/EHR) systems is a plus.
Excellent English and Spanish communication skills, both written and verbal.
High level of professionalism, integrity, and confidentiality.
Strong interpersonal skills and the ability to communicate effectively with patients and healthcare providers.

Benefits

Comp & perks

Competitive salary.
Opportunity to work on diverse and exciting projects.
Supportive and collaborative work environment.
Weekly payments.
Weekly Incentives based on performance
Weekends off.
Hiring Bonus
Growth Opportunities
Referral Bonus
Paid breaks
National holidays pay double the hourly rate
US Holidays Off when applicable
Best work environment in Santiago
Morning shift available.
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