
Customer Onboarding Manager
Orum
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $80,000 per year
Tech Stack
About the role
- Manage the end-to-end onboarding lifecycle
- Conduct engaging group enablement sessions on Orum’s platform and best practices.
- Develop deep expertise in Orum’s product suite and its integrations to become a trusted technical advisor for customers.
- Proactively identify and resolve roadblocks to ensure teams hit their ROI milestones
- Develop resources (guides, videos, checklists) that help customers self-serve through technical hurdles.
Requirements
- Proven track record in cold calling
- Availability to work during Eastern Time Zone business hours
- Confident engaging with sales leadership to align Orum’s capabilities with their business objectives
- Technical Fluency: Practical experience navigating common CRM or Sales Engagement Platforms (e.g. Salesloft, Hubspot, Outreach, Salesforce, Gong Engage, Apollo)
- Exceptional presentation skills, with the ability to command virtual group audiences
- Operational Rigor: Ability to manage a high volume of concurrent onboardings without letting milestones slip.
Benefits
- Flexibility to work anywhere in the US
- Flexible Vacation Policy
- Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)
- 90% coverage for employees and dependents for healthcare, dental, and vision insurance plans
- Parental leave
- Life Insurance, Accidental Death & Disability coverage
- Meaningful stock options in Orum
- $1k equipment reimbursement for work-related items that's yours to keep
- Company laptop
- Company retreats and meetups for all employees to connect in person
- Company ERG - Women Of Orum
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cold callingtechnical fluencyonboarding managementpresentation skillsresource development
Soft Skills
engagementproblem-solvingcommunicationoperational rigorcustomer advisory