Orum

Customer Onboarding Manager

Orum

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $80,000 per year

Tech Stack

About the role

  • Manage the end-to-end onboarding lifecycle
  • Conduct engaging group enablement sessions on Orum’s platform and best practices.
  • Develop deep expertise in Orum’s product suite and its integrations to become a trusted technical advisor for customers.
  • Proactively identify and resolve roadblocks to ensure teams hit their ROI milestones
  • Develop resources (guides, videos, checklists) that help customers self-serve through technical hurdles.

Requirements

  • Proven track record in cold calling
  • Availability to work during Eastern Time Zone business hours
  • Confident engaging with sales leadership to align Orum’s capabilities with their business objectives
  • Technical Fluency: Practical experience navigating common CRM or Sales Engagement Platforms (e.g. Salesloft, Hubspot, Outreach, Salesforce, Gong Engage, Apollo)
  • Exceptional presentation skills, with the ability to command virtual group audiences
  • Operational Rigor: Ability to manage a high volume of concurrent onboardings without letting milestones slip.
Benefits
  • Flexibility to work anywhere in the US
  • Flexible Vacation Policy
  • Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)
  • 90% coverage for employees and dependents for healthcare, dental, and vision insurance plans
  • Parental leave
  • Life Insurance, Accidental Death & Disability coverage
  • Meaningful stock options in Orum
  • $1k equipment reimbursement for work-related items that's yours to keep
  • Company laptop
  • Company retreats and meetups for all employees to connect in person
  • Company ERG - Women Of Orum
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cold callingtechnical fluencyonboarding managementpresentation skillsresource development
Soft Skills
engagementproblem-solvingcommunicationoperational rigorcustomer advisory