Head of Customer Success
Ortiz Property Group @ REAL Broker
full-time
Posted on:
Location Type: Hybrid
Location: Denver • California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Kansas, Maryland, Massachusetts, Missouri, Montana, New York, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $185,000 per year
Job Level
Lead
About the role
- Define and execute a customer success strategy to drive retention
- Build scalable frameworks for customer engagement across the entire lifecycle of a customer's journey
- Leverage KPIs and analytics to monitor customer health and optimize team performance
- Partner closely across the organization to drive alignment on customer outcomes
- Hire, mentor, and develop a high-performing Customer Success team
- Cultivates strong relationships with senior stakeholders at enterprise customers
- Owns the design of systems, playbooks, and processes that support scalable outcomes
Requirements
- Extensive experience leading Customer Success teams in a B2B SaaS environment
- Demonstrated success in leading high performing teams across multiple seniority and skill levels
- Skilled in coaching and building a culture focused on trust, transparent communication and collaboration
- A deep understanding of customer lifecycle management
- Strong ability to translate data into insights, action and cross-functional prioritization
- Exceptional partnership and communication with senior stakeholders
Benefits
- Medical - Cigna plans with 100% employee paid premiums on 2 plan options
- Dental - 100% paid premium plan for you and your dependants
- Vision - 100% paid premium plan for you and your dependants
- Employee Assistance Plan
- 401(k) retirement savings plan
- HSA employer contributions
- Flexible PTO
- 12 paid holidays per year
- 12 weeks parental leave w/generous return to work stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success strategycustomer engagement frameworksKPI monitoringanalyticscustomer lifecycle managementdata translation into insightscross-functional prioritization
Soft skills
mentoringteam developmentrelationship buildingtrusttransparent communicationcollaborationpartnershipexceptional communication