About the role
- Lead the strategic design and continuous improvement of OTC processes to support revenue integrity and business scalability
- Develop and implement standardized best practices across sales entities to reduce friction and improve order accuracy
- Drive automation and digital transformation initiatives within order processing to enhance efficiency and reduce cycle times
- Serve as the primary liaison between Sales (RVPs), OTC, AR, and Payer Development to ensure alignment and transparency
- Facilitate strategic onboarding of new sales entities and acquisitions, ensuring seamless integration into OTC workflows
- Partner with Finance and Compliance to ensure order processing supports timely and accurate revenue recognition
- Oversee reversal management and AOB processes, removing administrative burden from field leadership
- Establish KPIs and dashboards to monitor OTC performance and identify areas for improvement
Requirements
- Proven experience leading order processing, OTC, or revenue operations in a complex, matrixed organization
- Strong strategic thinking, leadership, and problem-solving capabilities
- Exceptional communication and stakeholder management skills across all organizational levels
- Ability to manage confidential information and navigate sensitive business scenarios with discretion
- Bachelor’s degree required; advanced degree or equivalent experience preferred
- Office-based with occasional travel required
- Must be able to sit, stand, and lift up to 20 lbs as needed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingOTC processesrevenue operationsautomationdigital transformationKPI establishmentdashboard monitoring
Soft skills
strategic thinkingleadershipproblem-solvingcommunicationstakeholder managementdiscretion
Certifications
Bachelor's degreeadvanced degree