Bilingual Dental or Orthodontic Contact Center Representative

OrthoFi

Bilingual contact center representative supporting OrthoFi’s orthodontic and dental patients. Handling escalated calls, billing, collections, insurance inquiries, and Salesforce follow-up.

Posted 9/3/2026full-timeRemote • Alabama, Arizona, Colorado, Florida, Louisiana, Montana, North Carolina, Ohio, Tennessee, Texas • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient advocacy within the Orthodontic and Dental industry, with a strong focus on insurance processes, technical support, and effective communication. Proven ability to manage Salesforce and maintain high service quality while addressing patient inquiries and concerns.

Highest-signal resume keywords

Orthodontic/Dental Industry ExperiencePatient Support via Phone and EmailSalesforce ManagementTechnical Support and Billing ExpertiseStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance ProcessingTechnical SupportBilling and CollectionsSalesforce Case ManagementQuality Assurance

Soft Skills

Empathy and CompassionActive ListeningOrganizational SkillsJudgment and Decision-MakingAdaptability

Tools & Technologies

SalesforceOrthoFi SoftwareOrthoBanc Software

Industry Keywords

Patient AdvocacyService-Level AgreementsEscalated CallsCustomer ServiceInsurance Inquiries

About the role

Key responsibilities & impact

Provide subject matter expertise to patients as part of the Patient Advocate team
Handle escalated calls and support patients and families via phone and email
Address technical support, billing, collections, and insurance inquiries
Act as a secondary point of contact to the Floor Captain
Manage Salesforce and the message center
Complete insurance tasks
Consistently meet service-level agreements, volume, and quality targets
Occasionally lead team huddles and meetings
Attend onboarding and learn OrthoFi’s culture
Train in OrthoFi and OrthoBanc software, customer service, collections, and insurance
Shadow customer service team members
Make outbound and inbound communications with financially responsible parties
Create Salesforce cases for advanced account follow-up
Contribute to service levels and collections operations
Maintain a 90%-100% quality average score and an average volume of 45 calls per day

Requirements

What you’ll need

1 year Orthodontic/Dental industry experience, specifically with insurance
Proven experience supporting patients and families via phone and email
Experience addressing technical support, billing, collections, and insurance inquiries
Proven subject matter mastery
Ability to handle escalated calls and meet volume and quality targets
Strong written, verbal, and active listening communication skills
Proven ability to speak in front of large groups or other teams
Empathy and compassion for patients
Sense of urgency in solving problems
Professional demeanor in all situations and settings
Ability to adapt quickly to change while multitasking and navigating multiple systems
Strong judgment and decision-making abilities
Excellent organizational skills
Must be authorized to work for any employer in the US
Must have a quiet, dedicated workspace with no distractions
Reliable internet connection of 50Mbps

Benefits

Comp & perks

Full medical, dental, and vision benefits with 100% employer paid options and buy up plans
PTO
Employer HSA contribution
9 company-paid holidays
401(k) match, 3% after 90 days of employment
Ability to work from home
Supportive culture with one-of-a-kind growth opportunities
Paid parental leave
Two-week "ease-back" program enabling parents to return part-time at full pay
Peer-to-peer recognition program
Vendor discounts