Call Center Representative

• Attend on-boarding and learn about OrthoFi’s culture.
• Train in our OrthoFi Software.
• Complete customer service and collections specific on-boarding curriculum
• Complete training on insurance.
• Shadow multiple customer service team members.
• Begin making outbound contact with financially responsible parties.
• Train on inbound call types.
• Handle all outbound and inbound communications with financially responsible parties with assistance.
• Create Salesforce cases for advanced follow up on accounts.
• Independently handle all outbound and inbound communications with financially responsible parties.
• Effectively contribute to service levels and collections operations.
• Maintain a quality average score of 90%-100%.
• Maintain a volume of 45 calls per day on average

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