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Network Engineer, L2
Orro GroupL2 Network Engineer in Brisbane's Orro Networks Team, supporting complex network issues and ensuring infrastructure performance for major clients. Hands-on role focusing on Cisco Meraki estate management.
Tech Stack
Tools & technologiesCloudSwitching
About the role
Key responsibilities & impact- You will be the technical escalation point for complex networking and security issues across a major enterprise customer's Cisco Meraki estate
- The role spans incident, problem, change, capacity and release management
- You will work closely with our Service Desk, Cyber and Cloud teams to keep the environment running and continuously improving
- Expect to be on call as part of a roster, on site with the customer two days a week, and in our Brisbane office one day a week
- Own and resolve complex Level 2 escalations across routing, switching, firewall and security that Level 1 cannot close
- Configure, maintain and troubleshoot enterprise Cisco Meraki environments including routing, switching, wireless and SD WAN
- Lead incident response and root cause analysis on network outages and security events
- Deliver project work including deployments, technology refreshes, migrations and customer onboarding
- Support firewall, VPN and secure connectivity across multi vendor environments
- Keep network diagrams, IP schemas and technical SOPs accurate and current
- Contribute to automation initiatives and the long term technology roadmap
Requirements
What you’ll need- Minimum 4 years networking experience in a service provider or large enterprise environment
- Formal tertiary qualifications in IT or a related field
- Cisco certifications (CCNA or CCNP)
- Meraki certifications (CMNA / CMNO, ECMS 1 / 2)
- Strong customer service mindset with the ability to manage stakeholders, work calmly under pressure and take genuine ownership of issues through to resolution
- Hands on experience supporting Meraki MX, MS and MR platforms (Bonus Points)
- Experience operating SD WAN environments at enterprise scale (Bonus Points)
Benefits
Comp & perks- Public holiday swaps that embrace family and cultural diversity
- Generous parental and caregiver leave
- Flexible work options
- Company wide mentoring
- 3 days of paid volunteer leave each year
- Novated leasing
- Employee discounts
- Full access to wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
networkingroutingswitchingfirewallsecuritySD WANincident responseroot cause analysisautomationtechnical SOPs
Soft Skills
customer service mindsetstakeholder managementcalm under pressureownership of issuesproblem-solving
Certifications
CCNACCNPCMNACMNOECMS 1ECMS 2