Events

• Evaluates and develops internal processes and procedures to control weaknesses and potential for loss in order to mitigate loss or fraud.
• Works collaboratively with cards, ACH, and other vendors to implement rules and/or mitigation steps to prevent fraudulent authorizations/transactions/postings.
• Collaborates with key stakeholders to implement changes in processes and procedures designed to reduce and/or eliminate fraudulent activity.
• Researches and analyzes potential customer fraud cases to identify and prevent future fraud.
• Processes fraud debit card disputes including crediting members, declining disputes, working reversals and making direct contact with members and merchants.
• Reviews and analyzes data and activity from branches, remote services, digital and internal departments, responding to complex fraudulent service requests and identifying fraudulent transactions to determine patterns and identify areas of potential fraud.
• Identifies areas that need increased security procedures or software to protect customer accounts.
• Stays up to date with industry trends and makes recommendations to improve fraud prevention.
• Follows standard procedures to document a loss and prepares a summary and reconciliation.
• Retains records of loss in order to provide data to leadership, create monthly accounting reports and to various stakeholders.
• Works collaboratively with legal counsel and key stakeholders to actively recover funds associated with fraud losses.
• Communicates the status and resolution of the incident to the customer and/or bank.
• Acts as a representative for the Credit Union by delivering court testimonies for both defense and prosecution court cases.
• Maintains case logs and other supporting resources and documentation.
• Acts as liaison to local, state, and federal law enforcement agencies, providing needed documentation for prosecutions.
• Educates credit union employees and members to identify and respond to potential fraud situations.
• Performs other job-related duties as assigned.

Senior Fraud Prevention Analyst

Technical Event Specialist, Global IT

Technical Event Specialist – Global IT

Regional Sales Director – Structural Heart, Stroke Prevention