Guest Recognition Manager

Orlando Informer

Guest Recognition Manager leading personalized recognition and relationship-building for Orlando Informer, a theme-park vacation-planning company. Designing memorable guest experiences while supporting Meetup events, partnerships, and hospitality-led sales.

Posted 8/19/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $62,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in luxury hospitality and guest relations, with a strong focus on personalized guest experiences and relationship building. Proficient in budget management, project execution, and leveraging guest insights to enhance service delivery.

Highest-signal resume keywords

Luxury Hospitality ExperienceGuest Relations ManagementBudget ManagementProject ManagementEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest Recognition StrategyEvent ManagementData AnalysisBudget TrackingProcess Development

Soft Skills

Interpersonal JudgmentCreativityCommunication SkillsEmpathyAttention to Detail

Certifications & Qualifications

High School Diploma or GEDDegree in Hospitality or Related Field

Industry Keywords

Guest Experience DesignTheme ParksCustomer ExperienceConcierge ServicesHigh-Touch Service Environment

About the role

Key responsibilities & impact

Establish and continually refine Orlando Informer’s guest-recognition strategy, standards, and practices
Develop consistent approaches for recognizing returning guests, milestones, and meaningful occasions
Build processes for identifying recognition opportunities and sharing guest insights across teams
Create scalable personalized hospitality practices as the community grows
Establish guidelines for recognition spending, privacy, documentation, and follow-up
Define success measures and evaluate effects on guest sentiment, loyalty, referrals, and repeat engagement
Share program performance, guest insights, and recommendations with leadership
Stay informed about hospitality and guest-experience design developments
Build meaningful relationships with guests before, during, and after their experiences
Learn guests’ preferences, interests, celebrations, traditions, and reasons for visiting
Design and execute personalized moments and surprise-and-delight experiences
Welcome and support returning guests and guests celebrating special occasions
Provide attentive, discreet service while respecting privacy and personal boundaries
Restore trust when service concerns present guest-experience opportunities
Own and manage the annual guest-recognition budget
Allocate funds, track spending, forecast needs, evaluate results, and maintain budget discipline
Identify, evaluate, and coordinate with partners and negotiate pricing when appropriate
Manage timing and execution of multiple recognition initiatives
Maintain guest preferences, interaction notes, and recognition histories
Prepare recognition plans and arrival information for Orlando Informer Meetup weekends
Attend OI Meetup weekends to welcome guests, oversee recognition efforts, and respond in real time
Partner with Guest Experience, Marketing & Sales, Engineering, and leadership
Equip and train team members and seasonal employees on guest-recognition practices
Share insights and best practices across the company
Identify trends in guest feedback and improve experiences, products, and processes
Recommend improvements to systems and tools supporting guest recognition
Advocate internally for guest perspectives
Proactively connect with prospective and returning guests about vacation plans
Recommend relevant Meetup dates, theme-park admission products, and hotel options
Follow up with interested guests and build relationships that encourage repeat visits, referrals, and engagement
Contribute to outreach and sales goals while maintaining a personal, hospitality-led approach

Requirements

What you’ll need

Four or more years of experience in luxury hospitality, guest relations, concierge services, customer experience, or another high-touch service environment
Experience owning a guest-facing program, initiative, or area of responsibility
Experience managing budgets, vendors, projects, or complex experience details
Exceptional emotional intelligence, empathy, discretion, and interpersonal judgment
Creativity to imagine memorable experiences and organizational ability to execute them
Excellent written and verbal communication skills
Strong project-management skills and close attention to detail
Ability to exercise independent judgment and make thoughtful decisions with limited direction
Ability to manage multiple guest experiences, deadlines, and priorities simultaneously
Confidence initiating conversations and building relationships with prospective and returning guests
Consultative approach to recommending products based on listening and understanding
Ability to handle personal guest information responsibly and confidentially
Ability to remain composed, resourceful, and gracious when plans change
Deep knowledge of and passion for Central Florida’s theme parks
High school diploma or GED required
Degree in hospitality, event management, communications, marketing, or a related field preferred
Florida residency required
Occasional evening work (15–20 nights per year) may be necessary
Full, in-person availability required during Orlando Informer Meetup weekends
All-day availability required for the announced 2026 OI Meetup dates: November 13–14; December 3–5, 10–12, and 16–18

Benefits

Comp & perks

Health, vision, dental, and life insurance
Unlimited paid time off policy
10 paid holidays
6% company-matched 401(k) plan
Orlando theme-park access
Team rewards (details discussed during the interview process)