ORKIN Pest Control

Operations

• Uphold our brand standards and service-oriented culture
• Deliver first class customer service while interacting with various clients, vendors, and co-workers
• Ensure that company policies and procedures are followed
• Recruit high quality talent for the service team and assist manager with screening & interviewing candidates
• Initial and ongoing training for service specialists. Ensure required licenses, certifications, and/or registrations are obtained and maintained
• Monitor service quality and accuracy through site inspections, service paperwork and reports, and direct communication with clients and service specialists
• Observe specialists in the field; provide recognition and constructive feedback. Conduct regular coaching and performance reviews.
• Monitor vehicle operation and maintenance. Address variances from company requirements.
• Manage inventory of products, materials, and equipment. Allocate to service team per service requirements and maintain proper documentation
• Support the efforts of sales representatives; Encourage service specialists to upsell clients and generate leads for the sales team
• Monitor service routes and schedules, regularly review service paperwork and reports, and take action as necessary to ensure work is complete, accurate, and on time.
• Lead and implement approved projects and ensure timely completion
• Manage and oversee branch operations
• Ensure both growth and profit objectives established for the branch
• Ongoing participation in Manager & Employee Development Programs

Operations Service Manager – Pest Control

General

• Commitment to upholding our brand standards and service-oriented culture
• Deliver first class customer service while interacting with various clients, vendors, and co-workers
• Learn the skills required to be responsible for the daily operations of a pest control service route
• Follow a route schedule within assigned territory, ensuring timely and safe arrival at each client
• Operate a company vehicle safely and ensure cleanliness of the vehicle and equipment
• Communicate with clients to ensure satisfaction and discuss additional services that meet client needs for a complete pest management program
• Serve as a problem solver for your client by utilizing the in-depth training provided to decide on the most efficient and best overall pest solution for each client’s needs
• Complete all required service-related documentation and utilize your hand-held device provided for speed and accuracy

Operations Service Manager – Pest Control

Pest Control Service Technician