Account Manager, Americas

Oritain

Account Manager managing strategic client partnerships for Oritain, a leader in supply chain transparency. Growing client relationships to enhance value and drive long-term success across the Americas.

Posted 7/1/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of strategic clients.
Develop a deep understanding of each client's business, challenges and objectives.
Identify upsell, cross-sell and expansion opportunities, collaborating with internal teams to create value-driven solutions.
Lead renewal cycles and negotiate contracts to ensure ongoing engagement and account growth.
Build and maintain long-term, trusted relationships with senior executives and key stakeholders.
Serve as the primary point of contact, guiding clients through project implementations, reporting and strategic planning.
Conduct quarterly business reviews to communicate account performance, ROI and value delivered.
Partner with service delivery, marketing, finance, product and other teams to ensure seamless service execution.
Act as an advocate for client needs internally, influencing product development, process improvements and strategic initiatives.
Lead onboarding and deliver practical, value-driven training sessions that empower customers to adopt best practices and achieve long-term success with Oritain's solutions.
Manage and maintain accurate account pipeline and forecasts in Salesforce or other CRM systems.
Track account performance metrics, client satisfaction and growth opportunities.
Provide insights and recommendations based on account data to support strategic decision-making.
Stay informed on industry trends, competitor activity and regulatory changes affecting clients.
Represent Oritain professionally at client meetings, industry events and networking opportunities.

Requirements

What you’ll need

Proven experience managing a portfolio of high value clients.
Excellent verbal and written communication and presentation skills, with the ability to influence senior stakeholders.
Strong attention to detail and ability to manage multiple priorities concurrently.
Demonstrated ability to develop, nurture and grow long-term client relationships.
Familiarity with B2B sales methodologies such as Miller Heiman, Challenger or MEDDIC.
Strategic thinker capable of aligning account activities to broader business goals.
Self-starter, adaptable and resilient, with strong problem-solving skills.
Naturally curious, proactive and motivated to learn and grow.
High emotional intelligence and relationship-building ability.
Proficient with CRM tools such as Salesforce.
Willingness to travel across the US market (approximately 20%).

Benefits

Comp & perks

Enhanced parental leave
Life insurance and critical illness cover
Medical insurance
Employee Assistance Programme
401(k)
Learning portal with over 100,000 assets for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsAttention to DetailProblem-Solving SkillsEmotional IntelligenceAdaptability