FinTech Support Specialist – Trading, Tax Solutions

Orion

FinTech Support Specialist providing expert-level support for complex cost basis issues in trading and tax solutions. Collaborating with cross-functional teams and mentoring Client Support Specialists within the organization.

Posted 6/24/2026full-timeNew York, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $34 per hourWebsite

About the role

Key responsibilities & impact

resolve escalated, high-complexity cost basis issues involving multi-system discrepancies, ambiguous tax lot scenarios, and advanced corporate action impacts
lead and execute audit reviews for accuracy, completeness, and regulatory standards
own advanced UAT cycles and validate new platform functionality prior to release
identify operational risks within the cost basis function and recommend strategic process improvements
document advanced procedures and contribute to the refinement of departmental controls and internal standards
serve as the subject-matter expert for internal partners including Product, IT, Operations, and leadership
mentor and train Client Support Specialists — Cost Basis on advanced topics, complex case handling, and best practices
partner with Product and IT teams on enhancement requests, defect documentation, and release validation
coordinate with custodians on complex data issues requiring escalated resolution
lead or contribute to documentation redesign and workflow optimization initiatives within the cost basis function

Requirements

What you’ll need

Bachelor's degree in Finance, Accounting, Business Administration, Finance, or related field as preferred
minimum of two (2) years of significant financial industry experience as required
prior experience in cost basis, tax lot reconciliation, or accounting operations as preferred
demonstrated expert-level knowledge may substitute for years of experience
experience leading audit reviews or UAT cycles as preferred
prior mentorship or training responsibilities as preferred
familiarity with Orion platform and custodian coordination processes as preferred
expert knowledge of cost basis methodology including all gain/loss methods (FIFO, LIFO, specific identification, average cost), tax lot management, and wash sale rules
expert understanding of corporate actions and their cascading impact on tax lot accuracy and cost basis reporting
ability to resolve high-complexity, multi-system cost basis discrepancies with sound analytical judgment
deep understanding of IRS cost basis reporting requirements and financial industry regulatory standards
ability to validate new platform functionality against cost basis rules and regulatory expectations during UAT cycles
ability to own and manage relationships with stakeholders directly and work effectively with people at all levels in an organization

Benefits

Comp & perks

health, dental, vision, and disability coverage on day one
401(k) plan with employer match
paid parental leave
pet benefits including pawternity leave and pet insurance
student loan repayment and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cost basistax lot reconciliationaccounting operationsaudit reviewsUAT cyclescost basis methodologygain/loss methodsIRS cost basis reportingcorporate actionsanalytical judgment

Soft Skills

mentorshiptrainingrelationship managementcommunicationleadershipproblem-solvingstrategic thinkingcollaborationprocess improvementdocumentation

Certifications

Bachelor's degree in FinanceBachelor's degree in AccountingBachelor's degree in Business Administration