Reporting Implementation Specialist

Orion

Implementation Specialist managing client onboarding for the Orion platform. Driving client satisfaction while mentoring junior team members and improving processes.

Posted 5/23/2026full-timeLehi • Kentucky, New York • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

lead and manage complex client onboarding engagements
ensure successful adoption of the Orion platform
balance multiple projects and adapt processes to client needs
drive client satisfaction through proactive risk management
serve as a mentor and resource for junior team members
contribute to continuous improvement of onboarding processes
independently manage client onboarding engagements using GuideCX, Smartsheet, or related platforms
track onboarding performance metrics such as timeline adherence, task completion, and client satisfaction
coordinate cross-functional teams and align stakeholders to shared objectives
identify risks, bottlenecks, and potential issues proactively; escalate and resolve as needed
lead multiple onboarding projects simultaneously, balancing priorities effectively
receive and analyze client feedback to recommend process improvements

Requirements

What you’ll need

Bachelor’s degree, Project Management Professional certification, or equivalent certification as preferred
minimum of three (3) years of project management experience as required
minimum of two (2) years leading client-facing projects as required
minimum of two (2) years of experience with Orion or an affiliated platform technology as preferred
managing complex onboarding engagements experience
advanced project management and organizational skills
strong client-facing and relationship management abilities
risk identification, mitigation, and proactive problem-solving experience
stakeholder coordination and cross-team collaboration experience
adaptability and agility in handling complex, multi-stream onboarding projects
mentorship and coaching skills to elevate team capability
data-driven decision-making experience
conflict resolution and facilitation experience in collaborative environments

Benefits

Comp & perks

health, dental, vision, and disability coverage on day one
401(k) plan with employer match
paid parental leave
pet benefits including pawternity leave and pet insurance
student loan repayment and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementclient onboardingrisk managementdata-driven decision-makingtimeline adherencetask completionprocess improvementstakeholder coordinationcross-team collaborationconflict resolution

Soft Skills

mentorshiprelationship managementadaptabilityagilityorganizational skillsproactive problem-solvingcommunicationteam capability elevationclient satisfaction focusfeedback analysis

Certifications

Bachelor's degreeProject Management Professional certification