IT Specialist

Orion

IT Specialist providing onsite and hybrid support at Fermion’s Hanko production site. Focus on IT and OT support in pharmaceutical environments ensuring compliance and reliability.

Posted 5/4/2026full-timeHanko • 🇫🇮 FinlandJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber SecurityITSMMacOS

About the role

Key responsibilities & impact

Provide first-level IT and OT support for hardware, software, and network issues via phone, email, chat, and in-person (walk-in support).
Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.
Support IT and OT infrastructure in an industrial setting, including lab equipment.
Document and track incidents, service requests, and resolutions in an ITSM tool
Set up and maintain new user accounts and groups, access rights, and permissions following security policies.
Provide guidance and prepare IT policies, cybersecurity best practices, and data protection compliance.
Escalate complex issues to second- and third-line support teams while maintaining ownership of the user experience.
Support onboarding/offboarding by provisioning IT equipment and access.
Manage system configuration, enhancement and life cycle.
Technical documentation and testing.
IT Support in production: Hanko, Oulu and Espoo Fermion.
IT Support in laboratories: Hanko and Oulu.
Contribute to continuous improvement by identifying and proposing solutions for recurring issues.

Requirements

What you’ll need

Technical Proficiency: Windows, macOS, Microsoft 365, Active Directory, VPN, remote desktop tools, and enterprise applications.
Customer-first mentality: Excellent communication, problem-solving, and interpersonal skills to assist users in a professional and patient manner.
Adaptability & Proactiveness: Ability to work independently and handle onsite support requests in a dynamic environment.
ITIL Framework: Familiarity with incident, problem, and change management processes.
2-5 years of experience in an IT Service Desk role, including walk-in support.
Prior experience in pharmaceutical, chemical, or manufacturing industries.
Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.

Benefits

Comp & perks

Support key IT projects and processes in Information Management and business areas
Develop your skills in the field of IT operations and development.
Develop your skills and experience in the global pharmaceutical organization
Ensure the business continuity by providing digital and compliant systems based on business needs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

WindowsmacOSMicrosoft 365Active DirectoryVPNremote desktop toolsITSMtechnical documentationtroubleshootingsystem configuration

Soft Skills

communicationproblem-solvinginterpersonal skillsadaptabilityproactivenesscustomer-first mentalityownership of user experiencecontinuous improvement

Certifications

ITIL FoundationCompTIA A+Microsoft Certified: Modern Desktop Administrator