Application Support Analyst

Orion Health

Application Support Analyst ensuring smooth platform performance and supporting healthcare workflows. Collaborating with clients and internal teams to troubleshoot and resolve issues.

Posted 5/5/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSCloudLinuxSQL

About the role

Key responsibilities & impact

Monitor application performance and respond to alerts in a cloud-based environment (AWS)
Investigate and resolve issues using logs, message tracing, and system analysis
Perform root cause analysis and support ongoing system stability and performance improvements
Participate in an on-call rotation (approx. 1 week/month, low volume)
Work with client-provided data (often via spreadsheets) to validate, clean, and troubleshoot issues
Support management of provider directories and other client datasets
Analyze data discrepancies and partner with clients to resolve them
Utilize tools like Excel, SQL, and BI platforms (e.g., PowerBI, Superset) to support analysis
Participate in client check-ins and support conversations
Communicate technical issues and resolutions in a clear, user-friendly way
Build strong working relationships with clients through responsive, solution-oriented support
Work closely with implementation, infrastructure, and product teams to resolve issues
Support deployments and configuration updates (with guidance)
Contribute to documentation, runbooks, and process improvements

Requirements

What you’ll need

1–4 years of experience in a technical support, data, or systems-focused role
Strong problem-solving skills and attention to detail
Experience working with data (Excel required; SQL or BI tools a plus)
Exposure to cloud environments (AWS), Linux, or scripting is a plus
Comfortable working with logs, debugging issues, and learning new systems
Strong communication skills and ability to work with both technical and non-technical stakeholders
Nice to Have
Experience with healthcare data or integrations (HL7, etc.)
Familiarity with messaging/integration platforms (e.g., Rhapsody)
Exposure to automation or deployment tools (e.g., Ansible)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Orion Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 1993 Orion Health is revolutionising global healthcare so that every individual receives the perfect care for them. It’s leading the world away from traditional broken healthcare systems, towards a future where people are in control of their wellness and able to beat illnesses before they appear. Application Support Analyst 🔥 1 hour ago 🏢🏡 Boston – Hybrid ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Ansible AWS Cloud Linux SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor application performance and respond to alerts in a cloud-based environment (AWS)
Investigate and resolve issues using logs, message tracing, and system analysis
Perform root cause analysis and support ongoing system stability and performance improvements
Participate in an on-call rotation (approx. 1 week/month, low volume)
Work with client-provided data (often via spreadsheets) to validate, clean, and troubleshoot issues
Support management of provider directories and other client datasets
Analyze data discrepancies and partner with clients to resolve them
Utilize tools like Excel, SQL, and BI platforms (e.g., PowerBI, Superset) to support analysis
Participate in client check-ins and support conversations
Communicate technical issues and resolutions in a clear, user-friendly way
Build strong working relationships with clients through responsive, solution-oriented support
Work closely with implementation, infrastructure, and product teams to resolve issues
Support deployments and configuration updates (with guidance)
Contribute to documentation, runbooks, and process improvements 🎯 Requirements
1–4 years of experience in a technical support, data, or systems-focused role
Strong problem-solving skills and attention to detail
Experience working with data (Excel required; SQL or BI tools a plus)
Exposure to cloud environments (AWS), Linux, or scripting is a plus
Comfortable working with logs, debugging issues, and learning new systems
Strong communication skills and ability to work with both technical and non-technical stakeholders
Nice to Have
Experience with healthcare data or integrations (HL7, etc.)
Familiarity with messaging/integration platforms (e.g., Rhapsody)
Exposure to automation or deployment tools (e.g., Ansible) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQLExcelPowerBISupersetroot cause analysissystem analysisdata validationdata cleaningtroubleshootingscripting

Soft Skills

problem-solvingattention to detailcommunicationrelationship buildingsolution-oriented support