Orion Energy Systems, Inc.

Customer Support

• Understand and successfully execute the quoting, sales order entry, warranty, returns, replacement, and freight claims processes within prescribed guidelines and authority levels
• Develop in-depth knowledge of the quoting, sales order entry, warranty, returns, replacement, and freight claims processes
• Teach and help customers and other sales professionals to understand processes; including Orion’s Terms and Conditions and Warranties
• Maintain a high level of knowledge of Orion’s products and services
• Maintain high proficiency in navigating and interacting with current ERP system (Microsoft Dynamics AX,) Salesforce, and all other interface systems that support sales operations
• Create and maintain exceptional customer experiences and continuously build relationships with Orion’s partners
• Interface effectively with all other business units (Finance, Accounting, Sales Support, Manufacturing, etc.) to meet business needs with high levels of integrity and customer service
• Participate in short, daily Works in Progress (WIP) meetings, and other company assigned meetings and trainings
• Ensure that all processes and procedures are followed and completed, quality standards are met, and orders are profitable
• Live out Orion’s Core Values of Member Centric, Integrity, Respect, Flexibility, and Customer Promise
• Support the Orion commitment to maintain a respectful workplace through demonstrating respectful interactions with all members, clients, suppliers and other business partners; addressing and/or reporting actions that are counter to our respectful workplace
• Perform other duties as assigned per department’s needs and requirements

Customer Service Representative

Field Engineer

• We are seeking an experienced Field Service Technician to keep electric vehicle supply equipment (EVSE) in prime working condition.
• These responsibilities may include, but are not limited to: site safety, electrical system maintenance/repair, site field reports.