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Origin

Part-Time Customer Experience Associate

Origin

Part-Time Customer Experience Associate supporting users and Financial Planners at Origin. Ensuring seamless positive user experiences through various support channels in a remote role.

Posted 7/22/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer support through effective communication and problem-solving skills, with a strong understanding of SaaS platforms and fintech applications. Capable of gathering customer feedback to drive product improvements and enhance user experience.

Highest-signal resume keywords
Customer Support ExperienceStrong Verbal And Written CommunicationSaaS Platform ProficiencyZendesk ExperienceBachelor's Degree In Business Or Finance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Issue DiagnosisCustomer Satisfaction AdherenceTrend IdentificationProduct KnowledgeFeedback Gathering
Soft Skills
Positive AttitudePassion For Helping People
Tools & Technologies
ZendeskFintech Applications
Industry Keywords
Service Level AgreementsCustomer Experience StrategiesStart-UpsContractor Management

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.
  • Ensure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.
  • Proactively identify trends and issues to enhance the user experience.
  • Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs
  • Develop a deep understanding of our products to offer informed support and advice.
  • Gather customer feedback to inform product improvements and customer experience strategies.

Requirements

What you’ll need
  • At least 2-3 years of experience in a support or customer-facing role
  • Strong verbal and written communication skills
  • Passion for helping people and a positive, can-do attitude
  • Comfortable with SaaS platforms and fintech applications
  • Ability to diagnose and resolve customer issues effectively
  • Bachelor's degree or equivalent experience in business, finance, or related fields.
  • Experience using systems, specifically Zendesk
  • Experience with start-ups
  • Experience working with contractors
  • Candidates must be legally authorized to work in the United States. Origin does not sponsor visas.

Benefits

Comp & perks
  • Generous base salary
  • Meaningful equity package
  • Healthcare and wellness programs: Healthcare
  • Wellness stipend
  • Mental wellness program
  • Unlimited access to financial planning
  • Life insurance for USA-based Originals
  • Unlimited DPTO
  • Paid Parental Leave