Director of Delivery

Origin

Director of Delivery responsible for overseeing utility software projects and SaaS implementations for utilities. Ensuring execution excellence, customer satisfaction, and operational rigor across delivery.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformOracle

About the role

Key responsibilities & impact

Lead end-to-end delivery of utility software projects, including CIS, C2M, field service management, customer experience portals, integrations, and modernization initiatives.
Oversee SaaS onboarding, configuration, and deployment activities using cloud-delivery best practices.
Ensure adherence to delivery governance, risk mitigation, schedule management, and contract compliance.
Maintain compliance with regulatory, security, and operational requirements relevant to utility environments.
Provide subject-matter expertise on utility operations, technology adoption, and modernization strategies.
Serve as a trusted advisor to utility clients, ensuring alignment between delivery outcomes and business goals.
Oversee smooth transitions from implementation to post-go-live support, including SmartCity-managed services.
Facilitate executive-level communication, ensuring clarity around expectations, risks, and outcomes.
Promote a culture of transparency, proactive communication, and continuous improvement.
Partner with Business Development, Solution Engineering, and Proposals teams to scope opportunities and support pre-sales activities.
Contribute to solution design, estimation, and proposal development for new projects and managed services agreements.
Identify expansion opportunities within existing accounts, including additional SmartCity applications or enhancements.
Provide delivery insights to support pricing strategies, risk assessments, and contract negotiations.
Own financial performance across assigned portfolios, including forecasting, margin management, and cost controls.
Ensure projects meet budget, schedule, and quality targets while maintaining contractual compliance.
Develop and manage operating budgets and monitor expenditures to align with organizational financial goals.
Lead and develop teams of Project Managers, Architects, Analysts, Technical Delivery staff, and/or Managed Services personnel.
Conduct performance reviews, workforce planning, and capability development.
Foster a high-performance culture grounded in accountability, collaboration, and continuous improvement.

Requirements

What you’ll need

8–12+ years of progressive experience in project delivery, managed services, or cloud/SaaS implementation roles.
Leadership experience managing delivery teams in technology, utilities, or SaaS environments.
Prior experience overseeing multi-project portfolios, including staffing, governance, and financial oversight.
Experience in EPC, utility project execution, or large-scale technology delivery programs is beneficial.
Proven experience leading the delivery of complex utility software, cloud/SaaS implementations, or enterprise technology programs.
Strong understanding of project management methodologies, risk management, and delivery governance.
Expertise in contract interpretation, vendor management, and customer negotiations.
Ability to manage multi-disciplinary teams across technical, functional, and operational domains.
Knowledge of ITIL, Agile, or similar frameworks for managed services and cloud delivery.
Experience with Oracle C2M, CIS implementations, or utility billing systems.
Familiarity with SmartCity-type SaaS platforms, customer portals, field service applications, or utility modernization tools.
Understanding of IRA compliance and utility regulatory environments.
Experience with cloud technologies (AWS, Azure, GCP) and modern DevOps/CloudOps practices.

Benefits

Comp & perks

Ability to travel 25–50% depending on portfolio needs, including onsite client work, team leadership, and executive meetings.

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Hard Skills & Tools

project deliverymanaged servicescloud implementationSaaS implementationrisk managementcontract interpretationvendor managementproject management methodologiesAgileITIL

Soft Skills

leadershipcommunicationcollaborationaccountabilitycontinuous improvementfinancial oversightteam managementperformance reviewsstakeholder engagementproblem-solving