Origin

Service Desk Engineer, Spanish

Origin

full-time

Posted on:

Location Type: Hybrid

Location: Sandyford • 🇮🇪 Ireland

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • Provide tier 1 world-class technical troubleshooting and support for globally based clients
  • Ensure that customers are kept informed and updated throughout the ticket lifecycle
  • Follow up with customers to ensure their issues are satisfactorily addressed and resolved
  • Ensure understanding of underlying IT issues and identify what needs to be done to resolve problems effectively
  • Manage and track all support issues, ensuring the appropriate technical individuals or teams are identified and informed for resolution
  • Ensure customer satisfaction when handling incidents by actively supporting the customer and keeping them updated throughout the incident lifecycle
  • Adhere to all service level agreements when managing multiple incidents
  • Ensure client documentation (site reports, project documentation, user manuals, etc.) is kept on the shared drive and is up to date
  • Consistently uphold a professional demeanour to preserve and enhance Origina’s world-class reputation in the marketplace
  • Manage your own timekeeping in accordance with company rules and regulations
  • Participate as a team member in an environment based on open communication, trust, creative thinking, and cohesive team effort
  • Maintain a mindset of continuous improvement through working practices and customer satisfaction
  • Proactive approach to learn and develop individual skills and abilities with the support of the senior technical team

Requirements

  • 2+ years of tech support experience is required
  • Fluency in English and Spanish
  • Excellent Technical Awareness with common software/hardware
  • Excellent written and verbal communication skills
  • Customer-first mentality and positive attitude
  • Great team-player willing to go the extra mile for the customers and the Origina team
  • Ability to demonstrate our values of Fairness, Trust, Relationships & Opportunities
  • Be able to work shifts and provide out of hours cover as necessary
Benefits
  • Family Health, Dental & Vision Insurance from day 1
  • Life insurance & Income Protection
  • 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
  • Generous Maternity & Paternity leave policies
  • 6% Pension match
  • €200 annual wellness benefits
  • €1,000 professional development benefit
  • Flexibility of working remotely from anywhere for up to 4 weeks per year
  • A dedicated Volunteer Day to give back to your community and support meaningful causes
  • Employee Assistance Programme
  • An inclusive environment with regular events organised by Engagement, and Diversity Committees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical troubleshootingtechnical supportsoftware awarenesshardware awareness
Soft skills
communication skillscustomer-first mentalityteam playerpositive attitudetime managementcontinuous improvementproactive approach