Origin

Customer Account Manager

Origin

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Swift

About the role

  • Manage and grow a portfolio of customer accounts in your assigned territory.
  • Develop and execute tailored account plans to achieve revenue growth targets.
  • Strengthen customer confidence by clearly articulating the unique value of Origina's Service Proposition.
  • Identify and pursue upselling and cross-selling opportunities to expand customer engagement.
  • Lead customer retention activities, ensuring alignment with customer needs and maximizing renewal value.
  • Conduct Customer Satisfaction Reviews and analyse feedback to drive continuous improvement.
  • Collaborate with the Territory Manager and Leadership on account planning and strategies.
  • Proactively respond to customer projects and opportunities, supporting Origina's goals of delivering measurable value.
  • Maintain clear communication with customers to identify growth opportunities and ensure their success with Origina's solutions.
  • Act as the internal advocate for the customer, ensuring cross-departmental alignment to deliver exceptional service.
  • Serve as the escalation point for high-priority incidents, ensuring swift and effective resolution.
  • Implement and manage Service Improvement Plans (SIPs) with a strong commercial mindset.
  • Monitor and manage service delivery performance, ensuring alignment with SLAs and customer needs.
  • Serve as the primary contact for operational inquiries related to service delivery.

Requirements

  • Minimum of 3+ years in a Customer Success, Account Management, or similar role.
  • Proven track record of achieving and exceeding sales or retention targets.
  • Experience in SaaS, IT services, or software solutions preferred.
  • Bachelor’s degree in business, marketing, or a related field.
Benefits
  • Competitive compensation that rewards achievement
  • Hybrid, flexible working model
  • High-level Health, Dental, and Vision insurance
  • STD and Life/AD&D cover
  • 22 days PTO each year with additional days earned based on your tenure
  • Additional 10 Federal/Regional holidays
  • Generous Maternity & Paternity leave
  • 4% 401k match
  • $200 annual wellness benefit
  • $1,000 professional development benefit
  • Flexibility of working remotely from anywhere for up to 4 weeks per year
  • A dedicated Volunteer Day to give back to your community and support meaningful cause
  • Employee Assistance Program
  • Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer retentionupsellingcross-sellingcustomer satisfaction analysisservice improvement plansservice delivery performance monitoringSaaSIT servicessoftware solutions
Soft skills
communicationcollaborationcustomer advocacyproblem-solvingstrategic planningleadershipcustomer engagementanalytical thinkingrelationship buildingcommercial mindset
Certifications
Bachelor’s degree in businessBachelor’s degree in marketing