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Application Product Support Analyst I
OrigenceApplication Product Support Analyst providing technical support for CU Direct product applications. Ensuring timely resolution to client issues and maintaining comprehensive case documentation.
About the role
Key responsibilities & impact- Develop and maintain technical and operational expertise for CU Direct products and systems
- Provide high-quality technical support and customer service via telephone and/or electronically to CU Direct clients for all product applications
- Maintain comprehensive case documentation in ticketing systems
- Coordinate communications between staff, clients, and/or third-party vendors to gather details and identify the scope of reported issues
- Ensure proper communication to the client is made in a timely manner and keep track of high-profile client issues
Requirements
What you’ll need- High School diploma or equivalent experience
- Some college work in an IT field is a plus
- Familiarity with PC operating systems and usage, internet web browsers, etc.
- Working knowledge of remote access tools and web browsers such as MS Teams, GoToAssist, Chrome and Firefox
- A minimum of one (1) year technical support experience
- Familiarity with the general foundation of indirect lending; background in underwriting is a plus
Benefits
Comp & perks- Flexible Working Environment
- Paid Time Off
- 401k (8% match)
- College Tuition Benefits/ Tuition Reimbursement
- Good Benefits options
- Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportcase documentationremote access toolsindirect lendingunderwriting
Soft Skills
customer servicecommunicationcoordinationproblem-solving