Systems Admin, Service Operations
Origami Risk
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $64,800 - $81,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Owns system build and configuration changes in Salesforce Service Cloud and Certinia (FKA FinancialForce) PSA, including (but not limited to): Flows, fields, page layouts, record types, custom settings, dashboards, reports, and more
- Serves as a subject-matter expert on Certinia (FKA FinancialForce) PSA and Service Cloud
- Owns and executes the project creation process in Certinia PSA
- Owns and executes data maintenance activities within Certinia PSA and other systems to ensure accuracy and compliance with organizational standards
- Manages all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, installed package licenses, public groups, and more across systems utilized by Professional Services and Client Success teams
- Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Evaluates and installs new releases, as well as providing training and support
- Improves existing Salesforce Service Cloud and Certinia PSA instances and oversees ongoing performance, maintenance, customization, and improvements of the Salesforce environment
- Configures and administers complex Salesforce environments and ensures smooth integration with other systems
- Documents processes, including error reports and changes to field history tables. Identifies and gathers requirements from users and stakeholders and translates them into custom workable solutions within the tool
- Effectively communicates, prioritizes, and manages all aspects of a project that impacts service team systems
- Partners with stakeholders at all levels, with the ability to translate technical information, clearly explaining design options and their potential impact
- Stays current on all system releases and works with the appropriate developer(s) to ensure system maintenance is up to date, and best practices are being properly followed
- Monitors user adoption and identifies new ways to engage end users and support end-user continued education
- Partners with the Enablement team to develop training and create supporting training materials
- Stays up to date on Salesforce Sales Cloud, Service Cloud, Certinia PSA, and other relevant tools and integrations, and assists in implementing and documenting necessary process improvements
Requirements
- Bachelor’s Degree in Computer Science or a business-related field
- Salesforce certified Administrator
- Experience in performing system upgrades (i.e., Salesforce & Certinia PSA) and ensuring successful integration
- Knowledge of Salesforce products and their functionalities
- Proficiency in creating and managing user profiles, allocating roles, and managing access
- Knowledge of importing data and generating reports
- Ability to provide Salesforce training and end-user support
- Base understanding of CPQ and Quote-to-Cash processes
- Base understanding of Service Cloud
- Certinia PSA certifications (highly preferred)
- Deep understanding of the Salesforce ecosystem, including data model, platform capabilities, and integrations
- Experience partnering with a Services organization to support delivery, enablement, and process optimization
- Experience designing, implementing, and supporting large-scale, complex Salesforce + PSA + Service Cloud solutions in a production environment
- Familiarity with PSA capabilities, including Project Management, Resource Management, Time & Expense, Billing, and Revenue Recognition
- Familiarity with Service Cloud capabilities includes case management and customer success management
Benefits
- Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
- Paid Time Off – Flexible options plus 10 paid company holidays where available
- All full-time positions are hybrid, with many eligible to be completely remote
- Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
- Generous family leave options—including adoption and foster care placements
- Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
- Retirement Savings – 401(k) with company match up to 4%
- Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
- Education Assistance Program – to help colleagues pursue industry/role-specific certifications
- Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
- Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce Service CloudCertinia PSAdata maintenanceuser managementdatabase maintenancesystem upgradesreport generationCPQQuote-to-Cash processesSalesforce ecosystem
Soft skills
communicationproject managementstakeholder engagementtraininguser adoptionprioritizationproblem-solvingcollaborationtechnical translationprocess documentation
Certifications
Salesforce AdministratorCertinia PSA certifications