Customer Demand Analyst

Orient Printing and Packaging

Customer Demand Analyst managing operations and customer relationships for Printpack. Overseeing inventory, orders, and shipments while ensuring customer demands are met.

Posted 4/30/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage day-to-day operations planning on behalf of specific Printpack customers.
Responsible for managing items, orders, inventories, and shipment releases to meet customers’ needs while optimizing the use of Printpack's production resources.
Process items, orders, and shipment releases accurately and in a timely manner to ensure the customer has exactly the right products at the right time.
Serve as the point of contact on daily operational matters between the customer and internal groups.
Follow up on both internal and external customer needs and Printpack production requirements.
Analyze forecasts to proactively plan production for the customer’s products, ensuring the customer’s demand is consistently met, minimum stocking levels are maintained, and changes are incorporated into production plans.
Enter, research, investigate & follow up on customer complaints
Develop and maintain reports that support Printpack's sales staff and the external customer, i.e., inventory and order status reports, trial reports, etc.
Develop and maintain relationships with both internal and external customers in a manner that demonstrates a high level of commitment to excellent customer service in order to facilitate the flow of orders and information.

Requirements

What you’ll need

Bachelor’s Degree and/or equivalent job-related experience
Previous customer-service experience
Familiarity with PRISM / OMS & HP systems is desirable
Leadership capabilities are desirable but not required
Customer travel required
Fluency in Spanish is required

Benefits

Comp & perks

medical coverage
dental coverage
life insurance
short-term and long-term disability
401(k)
matching gift program
employee assistance programs
educational assistance
service awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations planninginventory managementorder processingshipment managementforecast analysisreport development

Soft Skills

customer servicerelationship managementcommunicationleadership

Certifications

Bachelor’s Degree