Director, Account Management – Contract

Orgvue

Director of Account Management at Orgvue managing customer relationships and guiding account teams. Focused on growth strategy in organizational design and planning SaaS landscape.

Posted 6/5/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Manage a $1-4 Million book of business between 6-10 accounts.
Lead regional team of Account Managers, setting strategy, managing performance and defining global processes jointly with CCO and other leaders
Maintain view of renewal and upsell opportunities, risks and forecasts; report out on metrics weekly
Retain accountability for regional performance against financial targets
Research existing accounts to assess business opportunities for upsell, renewal value and services revenue.
Collaborate with assigned account teams to create and maintain account plan; pull on relevant colleagues within the business to meet account needs
Provide input to marketing and engagement campaigns targeting existing accounts / customers
Manage customer account data, follow up on marketing lead activity and follow relevant processes to capture outcomes
Use domain experience, understanding and thought leadership (e.g., disruptive trends) to establish and grow relationships with influencers and decision-makers in existing accounts.
Identify and facilitate appropriate coaching and content for customers’ based on their maturity, ambition and business context
Lead solution discovery to understand client requirements, objectives and priorities.
Present the Orgvue platform including team and/or consultative presentations and efforts.
Work with existing clients to further develop their communities and provide new introductions.
Work with senior management and corporate counsel, negotiate contracts and provide all follow-up to deliver signed contracts.
Maintain strong upsell, renewal and services pipeline, and forecast to increase visibility of short and long-term prospects through our CRM.
Meet agreed monthly/quarterly/annual performance objectives in both upsell activity (meetings/demos) and quota achievement.
Collaborate with internal stakeholders in Customer Experience, Revenue and R&D to communicate and escalate product challenges and opportunities based on market observations and customer feedback
Work closely with alliance manager and partner teams to understand and assess joint pipeline and potential opportunities with partners, maintain understanding of Orgvue relative to partner propositions and strategies.
Help develop compelling joint value propositions to help drive growth in our project business and conversion opportunities.
Where appropriate develop joint account plans with our strategic partner(s) and identify opportunities to embed, enhance and grow Orgvue usage further for both projects and long-term license use cases.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
8+ years of experience in a customer facing role
Consistently exceeded targets and objectives
Understands and demonstrates aptitude in managing and leveraging relationships to secure business and executive alignment at accounts.
Extensive latitude for independent judgment and the ability to travel and work without supervision on complex projects.
Demonstratable knowledge and ability to speak to Orgvue business domains, specifically HR technology, organisation transformation, organisation design, HR processes, workforce planning
Demonstrable knowledge of FSI, Healthcare, Energy, FMCG, TMT or Retail verticals; business acumen to identify and articulate opportunities
Excellent verbal and written (including presentations) communication skills, including the ability to speak publicly to groups.

Benefits

Comp & perks

Hybrid position - 1-2 days per week in the Philadelphia office (if located near to office)
5% matched 401k
Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
Annual discretionary bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer account managementupsell strategyrenewal forecastingCRM managementcontract negotiationsolution discoveryaccount planningperformance metricsbusiness opportunity assessmentdata analysis

Soft Skills

leadershipcollaborationcommunicationrelationship managementcoachingstrategic thinkingindependent judgmentpublic speakingpresentation skillsbusiness acumen

Certifications

Bachelor’s degreeHR technology certificationproject management certificationsales certificationcustomer experience certificationbusiness analysis certificationnegotiation certificationleadership certificationdata analysis certificationorganizational design certification