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Customer and Partner Marketing Manager
OrgvueMarketing Manager for a software platform driving customer and partner marketing strategies. Collaborating with various teams to boost growth and retention through high-impact initiatives.
About the role
Key responsibilities & impact- Develop and own the customer and partner marketing strategy aligned to business goals, including retention, expansion, and co-sell revenue
- Identify key opportunities across the customer lifecycle and partner ecosystem to drive engagement and growth
- Design and deliver lifecycle marketing programs across onboarding, adoption, expansion, and renewal
- Lead customer advocacy initiatives including case studies, testimonials, references, user groups, and customer communications
- Partner with Customer Success to increase product adoption and long-term customer value
- Build and scale co-marketing programs with consulting and technology partners to drive joint pipeline
- Collaborate closely with partner marketing teams to activate their networks and amplify reach
- Deliver partner-focused initiatives including events, co-branded content, enablement materials, and integrated campaigns
- Own end-to-end delivery of campaigns and programs, ensuring high quality execution and on-time delivery
- Run events and engagement initiatives such as conferences, roundtables, and executive dinners
- Work cross-functionally to align messaging, targeting, and execution across channels
- Define and track key metrics across customer and partner marketing, including adoption, retention, pipeline, and revenue impact
- Use data and insights to continuously optimise programs and improve ROI
- Report on performance and provide clear recommendations to stakeholders
- Partner closely with Marketing, Sales, Customer Success, and Professional Services to align on account priorities and growth opportunities
- Build strong relationships with internal teams and external partners to drive alignment and execution
Requirements
What you’ll need- 5+ years’ experience in B2B marketing within a SaaS or technology environment
- Proven experience in customer lifecycle marketing (adoption, retention, expansion) and/or partner/channel marketing
- Demonstrated ability to drive measurable business impact, including customer growth, retention, or partner-sourced pipeline
- Experience delivering co-marketing initiatives with partners, including events and joint campaigns
- Strong project management skills, with the ability to lead cross-functional initiatives across global teams
- Data-driven mindset, with experience using CRM and marketing automation platforms (e.g. Salesforce, HubSpot) to measure performance
- Excellent communication and content skills, with the ability to engage both internal stakeholders and external audiences
- Comfortable working in a fast-paced, collaborative environment across multiple regions
Benefits
Comp & perks- Hybrid working (2 days in London office)
- Private Medical Insurance (including Dental and Vision) and Life Assurance
- 25 days holiday (increasing to 30 days at a rate of 1 extra day per year)
- Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%
- Season Ticket Loan
- Cycle to Work Scheme
- Wellbeing support: Sanctus Coaching, virtual fitness sessions, wellbeing webinars, annual wellbeing day
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer lifecycle marketingpartner/channel marketingco-marketing initiativesproject managementdata-driven marketingperformance measurementcampaign executionmarketing strategycustomer advocacylifecycle marketing programs
Soft Skills
communication skillscollaborationrelationship buildingleadershipcross-functional teamworkstrategic thinkingproblem-solvingadaptabilitystakeholder engagementorganizational skills