Technical Account Consultant

Orgvue

Technical Account Consultant enhancing customer value in organizational design and planning with Orgvue. Collaborating with partners and customers to ensure effective platform utilization.

Posted 5/7/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Work closely with partners and direct customers as part of the account team to help users get sustained value from the Orgvue platform
Apply deep platform expertise to review, improve, and optimise customer and partner tenant configurations in line with best practice
Contribute hands‑on configuration changes where appropriate, including Gizmo optimisation and other updates that improve usability, performance, or outcomes
Explain configuration decisions, patterns, and trade‑offs clearly so users understand how and why the platform is set up and can work more effectively with it
Support users with ad‑hoc technical queries raised through the Customer Success team, using platform expertise to diagnose issues and recommend practical solutions
Maintain a strong understanding of customer use‑cases, solution maturity, and risks in order to proactively identify opportunities for improvement
Work collaboratively with Customer Success Managers, Account Managers, partners, and other teams to ensure technical guidance aligns with customer objectives
Share insights and feedback from customer usage to help improve delivery approaches, best practices, and the Orgvue platform over time

Requirements

What you’ll need

You’re excited by the prospect of joining a rapidly growing international company
You’re interested in building consulting skills within the HR/OD analytics space.
You want to make a fundamental difference to some of the largest organizations and household names across North America.
You really enjoy solving problems. You love taking on difficult challenges and finding creative solutions
You don't get flustered easily. If you don't know the answer, you'll dig until you find it.
You collaborate well with others, you deliver on your commitments and are comfortable being challenged
**Preferred Knowledge & Skills**
Two plus years of Orgvue experience
Bachelor’s Degree Required, ideally in Information Sciences or Business Studies
Excellent knowledge of Microsoft Office, including Excel and PowerPoint.
Data analysis skills essential; knowledge of statistics modelling is preferred.
Client-facing experience, established communication skills and comfort speaking and presenting to customers of all levels

Benefits

Comp & perks

Hybrid position - 1-2 days per week in the Philadelphia office
5% matched 401k
Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
Annual discretionary bonus
- Annual Discretionary Bonus
'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Orgvuedata analysisstatistics modellingconfiguration changesGizmo optimisationcustomer use-casessolution maturitytechnical guidanceproblem-solving

Soft Skills

collaborationcommunicationcommitmentadaptabilitycreativitycustomer engagementanalytical thinkingproactive identificationpresentation skills

Certifications

Bachelor’s Degree