Customer Success Manager

Orgvue

Manage a portfolio of accounts to ensure customers gain maximum value from Orgvue platform. Support the North American team in customer success initiatives and project work.

Posted 5/1/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage accounts, ensuring that customers can meet their business objectives and obtain on-going value from using orgvue
Work with cross functional team mates to create and maintain success plans for all customers within the portfolio
Build strong relationships with the account management, advisory, technical account management, product and advisory teams to ensure that account plans are executed seamlessly
Manage customer communications through regular check-ins focussing on supporting and enabling users to achieve business outcomes and customer objectives
Provide coaching and support to super users
Drive advocacy through customer specific and regional events and communications
Maintain an understanding of customers’ use-cases, business objectives and tenant and solution configurations to ensure that each meeting or conversation provides value
Pull in the right resources, from across the business, to ensure that opportunities and issues are managed effectively
Identify and effectively communicate additional use-cases that would benefit the customer
Ensure that all relevant data is captured and updated weekly within our customer success platform
Ensure that knowledge is shared appropriately across the team to maximize effectiveness and efficiency
Ensure that customer feedback is effectively communicated back to the product management team
Work with account management and advisory to support upsell and cross-sell opportunities
Identify and manage customer issues and risks effectively and in line with process
Spend approximately 20% of time working on projects that will either improve the function or add value to customers such as:
- Process documentation improvements
- Customer event preparation
- Knowledge Base content creation and maintenance

Requirements

What you’ll need

Bachelors Degree
Previous Customer Success, Account Management, HR Business or Consulting experience
Knowledge of organisation design, transformation. workforce analytics, and workforce planning (preferred)
Data driven and very strong analytical skills
Excellent written and verbal communication
Stakeholder management
Customer focussed
Time management and task prioritization

Benefits

Comp & perks

- 5% matched 401k
- Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
- 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
- Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
- Competitive commission structure
- Eligible for Transaction Bonus
Here at Orgvue we promote individualism and a diverse workforce to build on our future success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisworkforce analyticsworkforce planningorganisation designtransformation

Soft Skills

customer focusedstakeholder managementtime managementtask prioritizationexcellent written communicationexcellent verbal communicationcoachingrelationship buildingproblem solvingcommunication

Certifications

Bachelors Degree