Organon

Senior HR Content Management Specialist

Organon

full-time

Posted on:

Location Type: Office

Location: Kuala Lumpur • Malaysia

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Job Level

Senior

Tech Stack

ServiceNow

About the role

  • The HR Content Management Senior Specialist plays a key role in developing, maintaining, and governing HR knowledge content across the organization.
  • This role ensures employees and managers have access to accurate, current, and user‑friendly HR information through digital HR platforms such as knowledge bases, employee portals, and case‑management systems.
  • Content Governance: Enforce HR content lifecycle processes (creation, review, updates, archival).
  • Serve as the subject‑matter expert for HR knowledge management best practices.
  • Content Development & Maintenance: Create, edit, and publish HR content such as policies, FAQs, knowledge articles, manager guides, and workflows.
  • HR System & Platform Management: Manage HR content within digital platforms (e.g., ServiceNow, Workday, SharePoint, intranet portals).
  • Monitor content performance and system adoption (e.g. Moveworks) via analytics to identify gaps, opportunities, and trends.
  • Support system enhancements related to knowledge architecture, taxonomy, and search optimization.
  • Stakeholder Collaboration: Partner with HR COEs, HRBPs, HR Services (eg. Country Supports) to ensure content quality and alignment. Act as the bridge between technical teams and HR subject-matter experts during content-related projects.
  • Train HR Services members on content standards, templates, governance, and updates.
  • Continuous Improvement: Drive ongoing improvements in HR knowledge management processes and tools.

Requirements

  • Bachelor’s degree in Human Resources, Communications, Business Administration, or related field.
  • 5–8 years of experience in HR operations, HR service delivery, content management, or knowledge management.
  • Must have working exposure with Service Now(Knowledge management module)
  • Experience in HR systems (e.g., ServiceNow Knowledge Base, Workday Help, Moveworks, or similar).
  • Exceptional writing and editing skills with the ability to simplify complex topics.
  • Strong understanding of HR processes, policies, and employee lifecycle.
  • Strong project management and cross‑functional collaboration skills.
  • Preferred Experience and Skills
  • Experience in HR Shared Services or Centers of Excellence.
  • Knowledge of UX writing, digital content design, or taxonomy management.
  • Familiarity with content analytics and search optimization techniques.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
content managementknowledge managementcontent governancecontent developmentcontent maintenanceproject managementUX writingdigital content designtaxonomy managementcontent analytics
Soft Skills
writing skillsediting skillscross-functional collaborationstakeholder collaborationcontinuous improvement