Support Engineer

• Lead the planning, execution, and governance of Medical Affairs IT programs, ensuring alignment with strategic business goals and global standards.
• Oversee the full lifecycle of initiatives—from requirements gathering and solution design to delivery, support, and enhancement.
• Conduct in-depth analysis of business needs and translate them into functional and technical requirements.
• Collaborate with stakeholders to define user stories, process flows, and system specifications that drive value.
• Partner with Medical Affairs, Pharmacovigilance, Product Quality Compliance, CRM, and Organon Service Centre teams to ensure seamless integration and optimization of systems.
• Facilitate alignment between IT capabilities and the organization’s roadmap through effective stakeholder engagement.
• Apply expertise in change management, service management, SDLC, and incident management to maintain high standards of performance and reliability.
• Monitor and improve service delivery metrics, ensuring responsiveness and quality in support operations.
• Manage relationships with external vendors and development partners to ensure timely delivery of scalable, compliant solutions.
• Oversee vendor performance and ensure adherence to contractual obligations and service-level agreements.
• Implement and uphold best practices in Computer Systems Validation (CSV), Data Integrity, and regulatory compliance across all Medical Affairs platforms.
• Ensure that IT solutions meet internal audit standards and external regulatory requirements.
• Identify opportunities for innovation and process enhancement within Medical Affairs systems.
• Lead initiatives that improve system usability, performance, and business impact.
• Act as a trusted advisor to business clients, providing strategic guidance and responsive support.
• Communicate effectively across technical and non-technical audiences to foster collaboration and transparency.
• Meet all compliance obligations through tasks such as requirements elicitation and documentation, User Acceptance Test planning and coordination, requirements traceability, and software development lifecycle (SDLC) best practices.
• Work directly and collaboratively with business and technology stakeholders across disciplines and at all levels to implement new solutions and updates to our current Medical Affairs systems.

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