ORGA-SOFT Organisation und Software GmbH

Support Specialist, ERP

ORGA-SOFT Organisation und Software GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Mainz • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

ERPMS SQL ServerOracleSQL

About the role

  • Customer support for ERP software
  • Problem diagnosis, including via remote maintenance
  • Recording and documentation of all cases in the ticketing system
  • Classification and handling of incoming requests
  • Analysis, assessment and escalation of inquiries
  • Independent handling and resolution of 2nd/3rd level support tickets
  • Participation in the strategic further development of the company software, taking organizational and economic aspects into account

Requirements

  • Strong interpersonal skills, ability to work in a team and good communication skills
  • Technical understanding of data and structures in complex systems
  • Interest in the latest IT developments and standards
  • Ideally, experience supporting complex or technically detailed software
  • Strengths in documentation
  • Database knowledge of Microsoft SQL Server and/or Oracle Database Server is an advantage
  • Proficiency with MS Office (especially Outlook, Word and Excel)
  • Enjoy working with CRM and ticketing systems
  • Committed, motivated, responsible and a true team player
Benefits
  • Permanent employment with high flexibility regarding working hours and location to support your work–life balance
  • Mentorship program and individual onboarding plan for new employees
  • Personal training and development opportunities
  • A responsible and exciting work environment with varied tasks within a dedicated team
  • Very good working atmosphere with friendly colleagues
  • Company and team events, fitness facilities in the main building
  • Referral bonuses for employee recruitment
  • Ergonomic workstations (adjustable desks, option to work sitting or standing) with modern equipment
  • Central location with good transport links
  • Capital-forming benefits (available from the first month of employment)
  • Flat hierarchies and short decision-making paths / informal ‘du’ culture
  • Family-like working environment
  • Training on professional and personal topics
  • Company bikes
  • Company parking / bicycle parking spaces
  • Holiday and Christmas bonuses
  • Sodexo card
  • Bonus schemes
  • Table football / fruit baskets / cafeteria (no meals provided)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ERP software supportproblem diagnosis2nd level support3rd level supportdocumentationdatabase knowledgeMicrosoft SQL ServerOracle Database ServerCRM systemsticketing systems
Soft skills
interpersonal skillsteamworkcommunication skillstechnical understandingdocumentation strengthscommitmentmotivationresponsibilityteam player