Self-Pay Coordinator, Patient Account Coordinator 2

Oregon Health & Science University Foundation

Self-Pay Coordinator coordinating administrative functions for patient account operations at OHSU. Responsible for overseeing customer service and billing processes effectively in a hybrid setting.

Posted 5/13/2026full-timePortland • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $32 - $43 per hourWebsite

About the role

Key responsibilities & impact

Facilitate and coordinate the daily operational functions of the Commercial, Customer Service and Self-Pay units.
Review and work on the Customer Service and Self pay units High Dollar Delinquent Report to ensure prompt resolution through summary tracking documents and Manager’s e-mails weekly.
Review Customer Service and Self pay units A/R levels, aging and weekly phone stats.
Meet with the unit every week to review progress towards goals, address training issues, resolve questions, and promote exchange of ideas.
Ensure that guidelines are implemented, enforced and updated as appropriate.
Create development plans for those individuals who need additional assistance in a given procedure or skill set.
Document any meetings and the feedback given.
Review the team’s vacation schedules and reallocate work as appropriate.
Schedule and facilitate regular weekly team meetings.

Requirements

What you’ll need

3 years of recent medical collection and/or billing experience.
Work experience must have occurred within 5 years of hire date.
Experience in hospital billing and/or UB-04 claims.
Knowledge of and experience in interpreting managed care contracts.
Certified Revenue Cycle Specialist (CRCS) is required.
Ability to use multiple system applications.
Demonstrated ability to communicate effectively verbally or in writing.
Demonstrated ability to prioritize and accomplish multiple tasks in a fast-paced environment; consistently adhering to defined due dates.
Demonstrated ability to handle responsibilities with attention to detail and in analytical fashion.
Demonstrated ability to problem-solve and work independently.
Demonstrated ability to work under stressful conditions and to be flexible.
Epic certification in HB Resolute.

Benefits

Comp & perks

Healthcare for full-time employees covered 100% and 88% for dependents.
$50K of term life insurance provided at no cost to the employee.
Two separate above market pension plans to choose from.
Vacation - up to 200 hours per year dependent on length of service.
Sick Leave - up to 96 hours per year.
9 paid holidays per year.
Substantial Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and national businesses.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical collectionbillinghospital billingUB-04 claimsmanaged care contractsattention to detailanalytical skillsproblem-solvingmulti-taskingfast-paced environment

Soft Skills

communicationteam coordinationtrainingflexibilityindependenceresponsibilitygoal-orientedtime managementmeeting facilitationfeedback documentation

Certifications

Certified Revenue Cycle Specialist (CRCS)Epic certification