Partner with business stakeholders to capture requirements for reporting and analytics use cases.
Participate in the planning, coordination, and execution of analytics product implementations.
Install, configure, and maintain analytics tools, applications, and environments.
Assist with system integrations between analytics platforms and source systems.
Configure analytics solutions (dashboards, reports, metrics, data models, security settings) to meet business requirements.
Partner with other BIAA staff on the implementation and confirmation of Epic Integrated Analytics tools.
Act as a subject matter expert (SME) for supported applications in user-facing contexts.
Participate in Epic upgrade cycles, including testing and validation of Cogito-related functionality.
Implement enhancements and optimize reporting solutions to meet evolving business requirements.
Assist in developing communication campaigns to inform users about upgrades, changes, and new features.
Communicate technical information in business-friendly terms.
Troubleshoot and resolve issues related to report execution.
Monitor system performance and escalate critical incidents.
Promote awareness and adoption of IT products, applications, and tools across the organization.
Develop and deliver training programs for end users, super users, and IT staff on supported applications and tools.
Serve as the primary point of contact between IT and assigned vendors.
Build and maintain strong working relationships to foster collaboration and trust.
Participate in activities that enhance general knowledge of or ability to do assigned work.

Requirements

Master’s degree in computer science, a related field, or a clinical field and four years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Bachelor’s degree in computer science, a related field, or a clinical field and six years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
2+ years of hands-on experience supporting Epic integrated reporting tools (Reporting Workbench, Radar, SlicerDicer, Registries, Analytics Catalog).
2+ years of experience participating in Epic upgrades, testing, and validation for Cogito-related functionality.
2+ years of experience using the Epic Clarity and Caboodle databases.
1+ years of experience building and maintaining Epic reports and dashboards for clinical, financial, and operational users.
1+ years of experience supporting self-service analytics tools (e.g., SlicerDicer) and training end users.
1+ years of experience writing SQL queries.
3+ years of experience working with vendors and cross-functional IT teams to troubleshoot and resolve system or reporting issues.
Proficiency in report design, configuration, and troubleshooting within Epic Cogito tools.
Strong SQL querying and data validation skills.
Skilled in end-user training and support for self-service analytics tools.
Effective documentation and communication skills for technical and non-technical audiences.
Ability to work with cross-functional teams (clinical, financial, IT, and operational).
Ability to manage multiple requests and priorities in a fast-paced environment.
Ability to problem-solve complex reporting issues and propose solutions.
Ability to adapt to Epic upgrades and new feature releases, applying them effectively.

Benefits

Healthcare for full-time employees covered 100% and 88% for dependents.
$50K of term life insurance provided at no cost to the employee.
Two separate above market pension plans to choose from.
Vacation - up to 200 hours per year dependent on length of service.
Sick Leave - up to 96 hours per year.
9 paid holidays per year.
Substantial Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and national businesses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLEpic Reporting WorkbenchEpic RadarSlicerDicerEpic RegistriesEpic Analytics CatalogEpic ClarityEpic Caboodlereport designdata validation

Soft Skills

effective documentationcommunication skillsproblem-solvingadaptabilitycollaborationtrainingrelationship buildingtime managementcross-functional teamworkuser support