Facilitate customer requests for new or changed solutions.
Develop options with recommendations, create functional specifications including performance requirements, create and execute test plans to confirm delivered functionality.
Ensure data integrity and validity of the Epic application.
Define system standards to be followed by other analysts such as database record numbering and naming conventions, technical documentation and specifications, technical build migration to production system.
Analyze Epic functionality to simplify processes, improve the flow of data, and make use of enhancements.
Design and build customized functionality based on workflow recommendations.
Perform Epic Ambulatory, Cheers, and Healthy Planet build and maintenance as assigned per the OHSU Population Health Distribution Matrix.
Develop test plans/documentation, conduct testing and validation as appropriate.
Perform assessment and testing; write documentation in preparation for system upgrades.
Assume project management responsibilities for medium to large projects.
Follow all Project Management standard processes.
Complete all standard Project Management documentation.
Communicate status, progress, issues and roadblocks to project sponsors and managers as appropriate.
Ensure that all components of a project plan are completed including design, build, testing, validation, training, and communication.
Respond to customer problems and issues, either by Support Desk referrals or direct customer contact.
Communicate problem progress, resolution, and document in Jira as appropriate.
Analyze problems to determine if it is necessary to resolve, if needed, escalate it to Epic TS.
Manage assigned Jira tickets to ensure resolution or closure of tickets in a timely manner.
Communicate with Epic TS on the prioritization of issues to meet OHSU needs.
Achieve and maintain EpicCare Ambulatory or Healthy Planet Certification.
Obtain Epic Badges in relevant areas, such as Epic Certified HEDIS, Epic AI, Epic Cheers, Value-Based Analytics.
Complete New Version training on the required schedule.
Attend related classes to manage assigned projects.

Requirements

Master’s degree in computer science, a related field, or a clinical field and four years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Bachelor’s degree in computer science, a related field, or a clinical field and six years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Associate’s degree in computer science, a related field, or a clinical field and seven years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
Experience Epic Healthy Planet or Ambulatory hands‑on build experience.
Understanding of My Panel Metric (MPM) build and configuration.
Understanding of Epic registry structures, reporting tools, system architecture, and population health workflows.
Epic Reporting Workbench and SlicerDicer experience including adhoc analysis.
Experience in healthcare IT, Epic implementation, or clinical environments.
Strong analytical skills with experience in clinical/operational data and reporting.
Ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach.
Ability to function effectively in a very dynamic team environment.
Ability to proactively pursue problem resolution to satisfy customer needs.
Ability to proactively discover/test/analyze new EpicCare and Healthy Planet application enhancements/features independently.
Ability to provide highly critical quality analysis and testing of new software applications or feature (including beta testing.)
Ability to manage multiple complex tasks efficiently while successfully meeting assigned deadlines.
Ability to work with users to accurately assess and diagnose system problems as defined by the user.
Certification in Epic Ambulatory or Healthy Planet within 9 months of hire.
Additional certifications for Certified HEDIS, Cheers, and Regulatory Quality Metrics within 15 months of hire.

Benefits

Healthcare for full-time employees covered 100% and 88% for dependents.
$50K of term life insurance provided at no cost to the employee.
Two separate above market pension plans to choose from.
Vacation - up to 200 hours per year dependent on length of service.
Sick Leave - up to 96 hours per year.
9 paid holidays per year.
Substantial Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and national businesses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Epic AmbulatoryEpic Healthy PlanetMy Panel Metric (MPM)Epic Reporting WorkbenchSlicerDicerdata analysissystem architecturepopulation health workflowstest plansfunctional specifications

Soft Skills

analytical skillsself-motivationcreativityproblem resolutionteam collaborationtime managementcommunicationcustomer serviceautonomyadaptability

Certifications

EpicCare Ambulatory CertificationEpic Healthy Planet CertificationCertified HEDISEpic AIEpic CheersValue-Based AnalyticsRegulatory Quality Metrics