Business Analyst, Oracle
Oregon Health & Science University Foundation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $127,602 - $176,821 per year
Job Level
Mid-LevelSenior
Tech Stack
OraclePMPSDLCSQL
About the role
- Troubleshoot production issues and provide user support via the phone and email.
- Develop plans to correct problems that may include modifications to user procedures, user data entry instructions, user training, and/or database correction proposals.
- Maintain a problem/issues log and communicate problem status.
- Work with customers to document specifications/requirements for enhancements and fixes to systems, applications, reports, and interfaces.
- Analyze requirements and design solutions to meet customer needs for enhancements and fixes to systems, applications, reports and interfaces.
- Provide level of effort estimates to support resource planning.
- Upon customer request, complete analysis to quantify the extent of system changes required for issues related to collective bargaining.
- Analyze applications and systems to identify opportunities for simplification and enhancement.
- Analyze present and future system needs of customers and make recommendations on options and alternatives for implementing applications and systems.
- Manage Projects related to Kronos and HRMS (Payroll).
- Ensure that proper quality assurance standards are applied throughout the software development life-cycle.
- Manage work requests from initiation through close.
- Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule.
- Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing.
- Document and communicate preliminary testing results.
- Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing.
- Help to ensure data integrity and validity of applications and reports.
- Work with Kronos/Oracle technical support to facilitate the application of patches and the timely resolution of Service Requests.
Requirements
- Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
- Experience as a Humans Resources business analyst working with the Oracle and Kronos eBusiness suite in an academic medical center or related organization.
- Experience providing quality assurance and testing support in a software development environment.
- Experience managing human resource and or payroll system projects.
- Strong functional understanding of Oracle applications, including HR, Payroll, Labor Distribution, Kronos applications, including Timekeeper, Scheduler, Attendance, Attestation and Clinical Extensions.
- Must have an understanding of the capabilities of the Kronos development environment and tools.
- Must have an understanding of the capabilities of the Oracle development environment and tools, including data integrations and PL/SQL.
- Ability to develop detailed user requirements / specifications documentation supporting complex system enhancements.
- Must have knowledge of software development life cycle and production environment support procedures in an Oracle applications environment.
- Knowledge of quality assurance processes in a software development environment.
- Ability to develop and execute test scenarios, test cases, and test scripts for software fixes, patches, and enhancements.
- Must have excellent communication, analytical, and organizational skills: both written and verbal.
- Ability to use tact and diplomacy to maintain effective working relationships.
- Ability to work independently and as part of a team while being collaborative in resolving problems.
- Must have demonstrated, excellent customer service skills both on the phone and in person.
- Must possess energy and drive to coordinate multiple projects simultaneously.
- Experience as a business analyst working in an environment governed by a collective bargaining agreement.
- Strong functional understanding of Kronos applications, including Timekeeper and Scheduler.
- Project Management Professional certification.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Oracle applicationsKronos applicationsPL/SQLquality assurancesoftware development life cycletest scenariostest casestest scriptsdata integrationsuser requirements documentation
Soft skills
communication skillsanalytical skillsorganizational skillscustomer service skillscollaborative problem solvingtact and diplomacyindependenceteamworkenergy and driveproject coordination
Certifications
Project Management Professional