Public Service Representative 4

Oregon Department of Human Services

Oregon Department of Revenue representative assisting taxpayers with 30+ tax programs. Explaining tax rules, billings, assessments, and compliance options in a hybrid Medford office role.

Posted 8/4/2026full-timeMedford • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $4,312 - $5,988 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in public contact and customer service, with a strong ability to explain tax programs, rules, and procedures. Proficient in maintaining records, managing supplies, and collaborating effectively with team members to assist the public and resolve inquiries.

Highest-signal resume keywords

Public Contact ExperienceCustomer Service SkillsVerbal And Written CommunicationProblem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax Program KnowledgeRecord MaintenanceStatistical Information ManagementCompliance ExplanationInformation Research

Soft Skills

Sound JudgmentDecision-MakingTeam CollaborationAbility To Meet Deadlines

Tools & Technologies

Computer Programs

Industry Keywords

Oregon Income Tax LawsTax LiabilitiesPublic Service RepresentativeCustomer AssistanceTaxpayer Education

About the role

Key responsibilities & impact

Assist the public by phone, correspondence, email, and in person with Department of Revenue tax programs
Provide information about filing, forms, amended returns, and tax-program procedures
Sort, process, and distribute incoming and outgoing mail
Maintain office form, stationery, and supply inventories and order supplies as needed
Maintain records and statistical information
Follow opening and closing procedures and secure payments, badges, sensitive items, and lobby doors
Access computer programs to assist customers and staff
Assist office staff with special projects
Research information and respond to inquiries from taxpayers, tax preparers, attorneys, accountants, and other professionals
Explain department billings, deficiencies, and assessments and educate taxpayers about options for resolving tax liabilities
Interpret rules and regulations and provide information, advice, and direction to staff, the public, and other agencies
Answer questions and advise the public on tax-program rules, laws, policies, and procedures to secure compliance or resolve problems

Requirements

What you’ll need

Three years of experience performing public contact and/or customer service duties comparable to Public Service Representative work
At least two years of experience dealing with the public in person or by phone
Experience providing information about services and programs
Experience explaining rules, programs, and procedures
Experience providing assistance, explaining requirements, and gaining compliance
Exceptional verbal and written communication skills
Attention to detail
Sound judgment, decision-making, and problem-solving skills
Ability to meet numerous deadlines with frequent interruptions
Ability to work collaboratively as a team member
Spanish language skills are encouraged but not required
Must reside within the state of Oregon, except current Revenue employees living outside Oregon may apply
Must be authorized to work in the United States
VISA sponsorship is not available
Must pass a criminal background and fingerprinting check
Must comply with Oregon income tax laws and resolve outstanding liabilities before appointment

Benefits

Comp & perks

Bilingual differential pay: extra 5% of base pay, contingent on passing the required language test
Medical, vision, and dental coverage
Pension and retirement programs
Paid holidays
Personal business leave
Paid and accrued vacation leave
Sick leave
Basic life insurance
Short-term disability
Long-term disability
Deferred compensation savings program
Flexible spending accounts for health care and childcare expenses
SEIU-represented position
Eligible veterans and Oregon National Guard servicemembers receive candidate preference