Public Service Representative 4

Oregon Department of Human Services

Public Service Representative assisting Oregon taxpayers with inquiries about tax programs and compliance. Requires public assistance experience and attention to detail.

Posted 7/14/2026full-timeBend • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $4,312 - $5,988 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in tax compliance verification and public service communication, ensuring accurate information delivery and adherence to Oregon statutes and procedures. Proven ability to analyze tax documents and provide assistance while maintaining attention to detail and sound judgment.

Highest-signal resume keywords

Tax Compliance VerificationPublic Service ExperienceCustomer Service SkillsVerbal and Written CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tax Program AdministrationDocument ExaminationFinancial Record AnalysisGenTax DiscoveriesCompliance Certification

Soft Skills

Attention to DetailDecision MakingSelf-MotivationTeam CollaborationAbility to Work Independently

Industry Keywords

Oregon StatutesIRS CommunicationPublic ContactCustomer AssistanceTax Return Examination

About the role

Key responsibilities & impact

Independently assists the public over the phone, through correspondence, email and in person with 30+ tax programs administered by the Department
Using information received from the Internal Revenue Service (IRS) about adjustments they have made to federal income tax returns of Oregon taxpayers
Conduct examinations of tax returns post-processing by correspondence to determine the degree of accuracy of tax reported on individual income tax returns based on GenTax Discoveries
Examine documents and financial records, receipts and certificates from other state agencies and match them to the source documents
Processes personal income tax compliance verifications and certify results to taxpayers by fax and mail, following Oregon statutes, rules, policies, and procedures

Requirements

What you’ll need

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance
Attention to detail
Demonstrated ability to use sound judgment, decision making skills, and problem-solving skills
Ability to work independently
Exceptional verbal and written communications skills
Self-motivated and able to meet numerous deadlines with frequent interruptions
Ability to work as a team member with the willingness to collaborate, share information, and contribute to the team’s success

Benefits

Comp & perks

excellent medical, vision and dental coverage
pension and retirement programs
paid holidays off
personal business leave
paid and accrued vacation leave
sick leave
basic life insurance
short-term disability
long-term disability
deferred compensation savings program
flexible spending accounts for health care and childcare expenses