EDMS Shift Operations Supervisor, Records Management Supervisor 2

Oregon Department of Human Services

EDMS Shift Operations Supervisor overseeing operations of Electronic Document Management System at Oregon Department of Human Services. Leading, coordinating, and training staff within the IRMS.

Posted 5/9/2026full-timeSalem • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $5,907 - $9,143 per monthWebsite

About the role

Key responsibilities & impact

Monitor and manage incoming workloads for IRMS-supported programs, ensuring efficient workflow and timely completion of tasks.
Coordinate with ODHS and OHA programs to align business processes, set priorities, distribute work, and review progress to meet established deadlines.
Track performance data, evaluate team and individual results, and collaborate with IRMS leadership to improve accuracy, cycle time, and customer service.
Lead team meetings, compile and analyze EDMS key performance indicators, and produce clear and timely reports for various audiences.
Assess staffing needs, develop staffing plans, maintain supply and equipment inventories, and ensure adequate coverage and skill levels for each shift.
Represent IRMS at ODHS/OHA meetings and serve as a liaison with staff, vendors, and partners.
Maintain expert knowledge of EDMS and records systems (such as Kofax Total Agility, Laserfiche, and MMIS) to support operations and training.
Participate in on-site incident response activities under the FEMA ICS 100/200 framework.

Requirements

What you’ll need

Four Years of lead work, supervision, or progressively related experience; OR one year of related experience and a Bachelor’s degree in a related field
A Cover Letter is required.
Proven experience providing general supervision to technical, paraprofessional, clerical, or lower‑level supervisory staff.
Strong understanding of records creation, maintenance, inventory, retention, and disposition practices.
Demonstrated ability to work respectfully and effectively with individuals and teams from diverse backgrounds, cultures, and perspectives.
Proven experience managing day‑to‑day operations within well‑defined procedures and guidelines.
Ability to train staff on processes, systems, and best practices related to records management, documentation standards, and workflow methods.

Benefits

Comp & perks

Cost of Living Adjustments
Annual salary increases (until you reach the top of the listed salary range)
Amazing benefits package
Possible eligibility for the Public Service Loan Forgiveness Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

records managementperformance data evaluationstaffing plans developmentincident responseworkflow methodsdocumentation standardskey performance indicators analysisinventory managementtask prioritizationcustomer service improvement

Soft Skills

leadershipteam collaborationeffective communicationcultural competencesupervisionproblem-solvingorganizational skillsrespectful interactiontraining abilityanalytical thinking