Community Based Care Licensing Complaint Unit Supervisor – Human Services Supervisor 2

Oregon Department of Human Services

Community Based Care Licensing Complaint Unit Supervisor at DHS leading investigations and coordinating services. Overseeing staff operations and implementing standards for community care compliance.

Posted 4/24/2026full-timeSalem • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $5,907 - $9,143 per monthWebsite

About the role

Key responsibilities & impact

Execute the policies and goals through the management of operations, people, and their work.
Provide direct supervision and management over staff and lower-level managers/supervisors.
Organize and assign work activities and projects, manage programs, monitor workflow, and review and evaluate work products, methods, and procedures.
Participate in strategic planning.
Manage and direct the service delivery of the Community Based Care (CBC) complaint investigation functions for the State.
Develop necessary and appropriate documentation, by following clear guidelines, necessary to meet requirements for sanctions issued by SOQ including civil penalties, conditions, restriction of admissions, suspensions, non-renewals and revocations.
Coordinate and cooperate regularly with other DHS programs and shared/central services including SOQ, APS, Developmental Disabilities, APD as well as partner agencies.

Requirements

What you’ll need

Four Years of lead work, supervision, or progressively related experience.
One year of related experience AND a bachelor’s degree in a related field.
Experience setting clear expectations and encouraging staff to do their best work so services are delivered well.
Experience working in a team environment that values cooperation, respect, and diversity.
Experience gathering and organizing data and information to support program managers and leadership in making decisions.
Experience working with managers and leaders to review how well a process is working and help find ways to make it better.

Benefits

Comp & perks

Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

supervisionmanagementteamworkcooperationrespectdiversitydata organizationdecision supportprocess improvementstrategic planning