Ordergroove

Marketing

• Shape the strategic direction for targeted ABM-style multi-channel campaigns
• Guide targeted, one-to-few and one-to-one marketing strategy
• Drive engagement of strategic enterprise accounts
• Own key events within your market segments
• Collaborate with partners and execute co-marketing initiatives
• Build external social proof and owned content channels
• Test and optimize performance across channels
• Partner closely with sales and SDR teams
• Monitor, track, and report on campaign success metrics

Marketing Manager

Customer Success Manager

• Develop a deep understanding of your customers’ businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals
• Take full ownership of your portfolio's health and results: anticipate blockers, drive action across internal and external stakeholders, and hold yourself accountable to outcomes, not just activities
• Understand your customer’s organizational landscape, identify key stakeholders, and build solid relationships with client operating partners
• Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service
• Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives
• Conduct comprehensive business reviews that demonstrate a deep understanding of your customer’s subscription program goals and results and provide data-backed recommendations that will maximize program results
• Leverage scalable tools for asynchronous customer engagement in addition to leading effective dynamic customer meetings, remote and occasionally on-site
• Participate in and provide guidance for innovative cross-functional projects for your customer
• Support internal team members and share best practices to ensure that Customer Success team goals are met