Orderful

Senior Account Manager

Orderful

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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Salary

💰 $125,000 - $150,000 per year

Job Level

Senior

About the role

  • Own a portfolio of top-tier customers and focus on retention, expansion, and long-term partnership
  • Deliver on the promises made during the sales process
  • Help customers scale their trading partner relationships
  • Ensure ongoing value from our API-first EDI platform
  • Manage a mix of high-touch and automated accounts
  • Run renewals and customer conversations
  • Act as the quarterback across Support, Product, and Network
  • Drive retention, renewals, and expansion in support of team-based Net Revenue Retention goals
  • Lead ongoing customer engagement and business reviews to understand priorities and uncover growth opportunities
  • Build and maintain account plans that support long-term, sticky partnerships
  • Provide clear visibility into account health, forecasting, and upcoming opportunities
  • Surface product feedback and customer insights that help inform roadmap priorities and improvements

Requirements

  • Experience in account management, customer success, or a post-sale role within a B2B SaaS environment
  • Proven success retaining and expanding a book of business, including ownership of renewal conversations
  • Consultative, value-driven approach to building strong customer relationships
  • Clear, confident communicator who can engage day-to-day operators and senior stakeholders alike
  • Commercial and analytical mindset — comfortable identifying growth opportunities and guiding customers toward next steps
  • Highly organized with strong project management instincts across a high-volume account portfolio
  • Comfortable operating in a fully remote environment with a high degree of ownership and accountability
  • Nice-to-haves: Experience supporting retail, logistics, or supply chain customers; Exposure to EDI, integrations, or technical onboarding workflows; Background in project or implementation management
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successB2B SaaSrenewal conversationsproject managementtechnical onboardingEDIintegrations
Soft Skills
consultative approachvalue-driven relationshipsclear communicationengagement with stakeholdersanalytical mindsetorganizational skillsownershipaccountability