OrderEase

Experienced Collections Agent

OrderEase

full-time

Posted on:

Location Type: Hybrid

Location: Barrie • Canada

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Salary

💰 CA$20 per hour

About the role

  • Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS
  • Negotiate payment arrangements and identify suitable payment-relief solutions.
  • Handle inbound inquiries related to account status, payments, and repayment options
  • Maintain accurate account documentation and follow compliance guidelines
  • Meet productivity and performance targets in a high-volume environment
  • Provide professional, respectful customer service while resolving sensitive financial situations

Requirements

  • A minimum of 2-year consumer collection experience
  • Strong Communicator – Clear, adaptive communication and active listening.
  • Empathy Skills – Demonstrates understanding, patience, and emotional intelligence.
  • Inclusive & Collaborative – Shows respect, teamwork, and willingness to support peers.
  • Ability to Lead Difficult Conversations – Handles sensitive discussions confidently while maintaining professionalism and empathy.
  • Negotiation Skills – Balances firmness with customer-centric solutions.
  • Detail and Goal -Oriented – Distinguishes true disputes from confusion; ensures accuracy and Motivated to meet and exceed collections, attendance, and quality targets.
  • Emotionally Balanced – Maintains composure and professionalism in escalated interactions.
  • Financial Literacy – Understands and explains interest, per diem, loan terms, A P R, and loan components.
  • Knowledge of Canadian Banking & Financial Services – Applies regulatory and industry best practices to customer interactions.
  • Knowledge of Credit Rating & Impact on the Customer, Credit Bureau Knowledge and Secured vs. Unsecured Lending
Benefits
  • Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
  • Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
  • Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
  • Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consumer collection experiencenegotiation skillsfinancial literacyknowledge of Canadian bankingknowledge of credit ratingunderstanding of loan termsknowledge of secured lendingknowledge of unsecured lending
Soft Skills
strong communicatorempathy skillsinclusive and collaborativeability to lead difficult conversationsdetail-orientedgoal-orientedemotionally balanced