Support Specialist

Order.co

Support Specialist delivering high-quality customer support at Order.co. Handling inquiries efficiently through phone, email, and chat with a customer-centric approach.

Posted 6/30/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and collaboration. Proficient in managing customer expectations and documenting interactions to enhance service quality.

Highest-signal resume keywords

Customer Support ExperienceProblem-Solving SkillsEffective CommunicationCRM ExperienceCollaboration with Internal Teams

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyClear CommunicationExpectation Management

Tools & Technologies

Zendesk

Industry Keywords

SaaSE-CommerceStartup Environment

About the role

Key responsibilities & impact

Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors.
Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues.
Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner.
Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times.
Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up.
Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co.
Continuously improving customer support processes: We encourage a culture of learning and improvement.

Requirements

What you’ll need

1+ years of customer support or related experience, especially in a SaaS, e-commerce or startup environment
Experience working with CRMs such as Zendesk

Benefits

Comp & perks

Robust medical, dental, vision, and wellness benefits
Flexible time off policies
Employer-sponsored 401(k) + match