Orchard

Field Operations Technician

Orchard

full-time

Posted on:

Location Type: Hybrid

Location: Santa Rosa • California • 🇺🇸 United States

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Salary

💰 $25 - $35 per hour

Job Level

Mid-LevelSenior

About the role

  • Visit customer farms and scan their fields with our AI-powered camera systems to collect valuable farm data.
  • Operate equipment including ATVs on the farm, sometimes for hours at a time, ensuring high quality data collection.
  • Regularly drive 1-3 hours to customer farms to conduct customer training and new technology deployments.
  • Serve as the primary person for customer inquiries, requests, and support needs.
  • Provide hands-on support, troubleshooting, and training for our FruitScope vision systems.
  • Conduct on-farm demos for prospective customers.
  • Regularly engage with customers to ensure ongoing satisfaction, and relay customer insights, requests, and suggestions back to our engineering teams.

Requirements

  • Prior agriculture or field work experience, and comfortable spending many hours outdoors every day.
  • Comfortable driving 1-3 hours daily to our customer farms and engaging directly with growers in-person.
  • Able to lift at least 20 lbs to set up our camera systems.
  • Comfortable driving an ATV around farms for extended periods of time, and completing a variety of field tasks such as gathering ground truth data by measuring counts and sizes of fruit in fields.
  • Customer-first mindset.
  • Proactive, loves to problem-solve & tackle new challenges.
  • Highly responsive & reliable in addressing customer needs.
  • Self-starter capable of working independently & managing your own schedule.
  • Preferred Skills & Experience:
  • Background in agriculture, or prior agriculture fieldwork experience.
  • Valid driver's license for frequent driving to customer farms.
  • Previous experience in customer-facing roles (especially in agriculture or ag-tech).
  • Proficiency with digital tools such as Google Workspace (Docs, Sheets), Slack, and CRM systems like HubSpot.
  • Flexibility to work irregular hours to align with growers' schedules.
Benefits
  • Comprehensive health, vision, and dental coverage provided, with 100% of the premium paid for by the company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data collectiontroubleshootingcustomer trainingfield workground truth data measurementcamera system operationequipment operationproblem-solvingindependent workschedule management
Soft skills
customer-first mindsetproactivehighly responsivereliableengagementcommunicationflexibilityself-starterhands-on supportcustomer satisfaction
Certifications
valid driver's license