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About the role
Key responsibilities & impact- Serve as the primary operational liaison to NMDP and other registry partners across clinical and commercial programs.
- Manage the full domestic and international registry partnership lifecycle: onboarding, alignment, issue escalation, and business reviews.
- Track and monitor registry, donor center, and apheresis center performance against service levels; identify and drive resolution of operational gaps.
- Serve as the single point of contact internally and externally for issue reporting and resolution.
- Design, implement, and continuously improve scalable donor cell acquisition processes supporting the commercial launch of Orca-T and Orca Bio's clinical programs, incorporating transplant center feedback and industry best practices.
- Author SOPs, work instructions, and process maps.
- Inform OrcaLink (clinical and commercial scheduling and coordination system) product requirements for donor request workflows, with emphasis on transplant center experience and legal/regulatory compliance.
- Assess capacity constraints in apheresis and patient operations infrastructure across the transplant center and registry network and proactively engage partners on solutions.
Requirements
What you’ll need- Bachelor’s degree.
- 7 years of professional experience with 5 years of direct experience in hematopoietic cell transplantation, unrelated donor coordination, or cell therapy operations with direct PBSC workflow exposure.
- Direct experience working within a registry or donor center.
- Working knowledge of donor search, workup, and collection.
- Familiarity with relevant regulatory and accreditation requirements (WMDA, FDA 21 CFR, FACT).
- Exceptional written and verbal communication skills in multi-party, time-sensitive clinical or operational settings.
- Customer service mentality.
Benefits
Comp & perks- pre-IPO equity and annual bonus
- competitive medical, dental, and vision benefits
- PTO
- 401(k) plan
- life and accidental death and disability coverage
- parental leave benefits
- subsidized daily lunches and snacks at our on-site locations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hematopoietic cell transplantationunrelated donor coordinationcell therapy operationsPBSC workflowdonor searchworkupcollectionSOP authoringprocess mapping
Soft Skills
written communicationverbal communicationcustomer serviceissue resolutionoperational gap identificationcollaborationproblem-solving