Donor Services Program Manager

Orca

Oversee donor services program and manage domestic and international registry relationships for Orca Bio. Lead operational strategies to improve donor cell acquisition processes and clinical outcomes.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as the primary operational liaison to NMDP and other registry partners across clinical and commercial programs.
Manage the full domestic and international registry partnership lifecycle: onboarding, alignment, issue escalation, and business reviews.
Track and monitor registry, donor center, and apheresis center performance against service levels; identify and drive resolution of operational gaps.
Serve as the single point of contact internally and externally for issue reporting and resolution.
Design, implement, and continuously improve scalable donor cell acquisition processes supporting the commercial launch of Orca-T and Orca Bio's clinical programs, incorporating transplant center feedback and industry best practices.
Author SOPs, work instructions, and process maps.
Inform OrcaLink (clinical and commercial scheduling and coordination system) product requirements for donor request workflows, with emphasis on transplant center experience and legal/regulatory compliance.
Assess capacity constraints in apheresis and patient operations infrastructure across the transplant center and registry network and proactively engage partners on solutions.

Requirements

What you’ll need

Bachelor’s degree.
7 years of professional experience with 5 years of direct experience in hematopoietic cell transplantation, unrelated donor coordination, or cell therapy operations with direct PBSC workflow exposure.
Direct experience working within a registry or donor center.
Working knowledge of donor search, workup, and collection.
Familiarity with relevant regulatory and accreditation requirements (WMDA, FDA 21 CFR, FACT).
Exceptional written and verbal communication skills in multi-party, time-sensitive clinical or operational settings.
Customer service mentality.

Benefits

Comp & perks

pre-IPO equity and annual bonus
competitive medical, dental, and vision benefits
PTO
401(k) plan
life and accidental death and disability coverage
parental leave benefits
subsidized daily lunches and snacks at our on-site locations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hematopoietic cell transplantationunrelated donor coordinationcell therapy operationsPBSC workflowdonor searchworkupcollectionSOP authoringprocess mapping

Soft Skills

written communicationverbal communicationcustomer serviceissue resolutionoperational gap identificationcollaborationproblem-solving