Technical Account Manager, Enterprise

Orb

Technical Account Manager for enterprise customers at Orb, overseeing complex integrations and implementations. Collaborating with internal teams to ensure customer success and product improvements.

Posted 5/21/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $145,000 - $195,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health
Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach
Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines
Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams
Serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering
Build and maintain account plans that document architecture decisions, integration risks, adoption milestones, and renewal context
Identify and act on expansion signals within your accounts: new product lines, new geographies, incremental usage growth
Represent the voice of enterprise customers internally — translating patterns into product feedback and advocating for platform improvements with Engineering and Product
Contribute to internal documentation: reference architectures, integration playbooks, and implementation guides that accelerate future enterprise onboardings
Partner with Sales on strategic renewals and expansions for your accounts

Requirements

What you’ll need

10+ years of experience in technical post-sales roles — solutions engineering, implementation consulting, technical account management, or similar — with meaningful tenure in enterprise-facing work
Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent)
Technically proficient with APIs, webhooks, event streaming, and SQL; you can read and write code to diagnose integration issues and validate customer implementations
Strong systems thinker: you approach customer problems by mapping the full architecture, understanding data flows and dependencies, and anticipating where things will break before they do
Proven track record managing complex, multi-stakeholder enterprise relationships — you're equally comfortable with a VP of Finance, a Staff Engineer, and a billing operations analyst
Experienced translating between business requirements and technical architecture; you can write a requirements doc and review an ERD in the same conversation
You move with urgency and hold a high bar for accuracy — you don't let open questions linger and you notice when something is off
Exceptional communicator: your written and verbal communication is precise, credible, and calibrated to your audience
Familiarity with billing, usage-based pricing, or fintech infrastructure is a strong plus — you understand why event schema design and aggregation logic matter
Experience with billing system migrations is a plus — you've helped customers cut over from legacy infrastructure without disrupting revenue.

Benefits

Comp & perks

Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year’s
401k plan
16-week paid parental leave with equity vesting
Commuter stipend
Catered lunches in the office
Annual learning & development stipend
Meaningful equity in the form of stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationwebhooksevent streamingSQLsystem integrationsdata modelingintegration patternsidempotency handlingbilling architecturedata warehouses

Soft Skills

systems thinkingstakeholder managementcommunicationproblem-solvingurgencyaccuracycustomer advocacydocumentationcollaborationtranslation of business requirements