Manager

• Conducts comprehensive assessments of patients’ FND, behavioral health, psychosocial needs, and risk factors when appropriate.
• Develops individualized care plans in collaboration with patients, FND Program multidisciplinary team and outside care providers.
• Assists with formulating patient-centered goals that address FND recovery, mental health needs, social determinants of health, and barriers to care.
• Assists with overcoming barriers to attending visits in the FND Program.
• Coordinates with medical providers, mental health professionals, social workers, and other healthcare teams to implement care plans.
• Facilitates referrals to community resources, support services, and behavioral health programs (e.g., therapy, substance use treatment).
• Monitor patient progress and adjust care plans, as necessary, including follow up calls and filling out FMLA paperwork.
• Educates patients and families about available treatment options, coping strategies, and resources for managing FND.
• Advocate on behalf of patients to ensure they receive appropriate care, services, and support.
• Assist patients in accessing benefits, financial resources, and community services (e.g., housing, employment assistance).
• Ensures all care coordination activities comply with organizational policies, HIPAA, and other relevant regulations.
• Participates in quality and process improvement initiatives aimed at enhancing FND Program services and patient outcomes.
• Informs FND Program Director and Business Manager of behavioral health service line budgetary and resource needs and works to develop sustainable resource management database.
• Works closely with FND Program Clinic Coordinator to further develop and maintain statewide, FND Resource Collaborative.
• Collaborates with FND Program faculty and staff to support or conduct local and national educational engagement activities and initiatives.
• Participate in clinical research, quality, and process improvement initiatives; supervise trainees and support academic mission.

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