OpusClip

Customer Support

• Deliver world-class support to creators worldwide; act as first point of contact for users.
• Handle customer inquiries via live chat and email.
• Resolve product issues with speed and empathy, ensuring high customer satisfaction (CSAT).
• Proactively acknowledge customers, escalate complex cases, and issue fair credit refunds when appropriate.
• Document customer feedback and pain points for Product and Engineering teams.
• Maintain clear SOPs, playbooks, AI runbooks, Intercom macros, and Help Center articles to improve scalability and self-service.
• Contribute to continuous improvement of CX processes.

Customer Support Specialist

COP 2,600,000 - COP 3,000,000 per month